Manager, Information Technology (Service Desk)

Experteer Overview In this IT Manager role at Valley Health, you will oversee day-to-day IT operations and infrastructure in your area, acting as the primary contact for companywide IT issues and system improvements. You will implement IT strategies, ensure network security, and provide technical leadership across teams to align IT with business goals and regulatory requirements. You’ll manage KPIs, prioritize maintenance, and mentor staff to sustain reliable services. This is a chance to influence IT across a leading health system and support excellent patient care. Compensation / Benefits * Coordinate corrective and preventative actions with internal collaborators to address non-conformities * Stay current with industry best practices and regulatory requirements; identify improvement areas * Review and act on KPIs to improve IT-related performance * Hire, train, mentor, and manage performance following policy * Oversee day-to-day IT operations and ensure continuity of services * Develop and implement IT strategies; manage hardware/infrastructure and network security * Provide technical leadership and cross-functional collaboration to align IT with business goals * Identify development opportunities and maintenance priorities for the assigned areas * Prepare short- and long-range goals for the teams under responsibility Tasks * Bachelor in Healthcare Information Technology or equivalent * 5+ years of healthcare IT experience * 2+ years of management/leadership experience * Strong knowledge of IT operations, network infrastructure, server administration, and enterprise software * Experience with information security practices and risk management * Proficiency in project management methodologies and tools * Excellent leadership, communication, and customer service skills * Attention to detail; knowledge of IT best practices, policies, and regulations Key requirements * Zero-Deductible Health Plan * Dental and vision insurance * Generous Paid Time Off * Tuition Assistance * Retirement Savings Match * Employee Assistance Program

Review and implement IT strategies; manage hardware/infrastructure and network security * Provide technical leadership and cross-functional collaboration to align IT with business goals * Identify development opportunities and maintenance priorities for the assigned areas * Prepare short- and long-range goals for the teams under responsibility Tasks * Bachelor in Healthcare Information Technology or equivalent * 5+ years of healthcare IT experience * 2+ years of management/leadership experience * Strong knowledge of IT operations, network infrastructure, server administration, and enterprise software * Experience with information security practices and risk management * Proficiency in project management methodologies and tools * Excellent leadership, communication, and customer service skills * Attention to detail; knowledge of IT best practices, policies, and regulations Key requirements * Zero-Deductible Health Plan * Dental and vision insurance * Generous Paid Time Off * Tuition aa aaaaaaE_ * Retirement Savings Match * Employee Assistance Program