Helpdesk Technician TIER 2

22nd Century Technologies, Inc.

Washington, DC, United States

2 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Microsoft Access Microsoft Word Java (Programming Language) Microsoft Excel Microsoft Windows Active Directory Microsoft Outlook Multi-Factor Authentication Hard Disk Drives Web Browsers Virtual Private Networks (VPN) Microsoft Office

+4 more

Microsoft Visio Citrix Systems Microsoft PowerPoint Hardware Infrastructure

Requirements

5 years min of service desk/helpdesk experience
experience working within an Active Directory environment
experience in troubleshooting issues with Windows 7 and 10 operating system
experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)
experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable
Experience with hardware components such as hard drives, power supplies, and motherboards.
Excellent oral and written communication skills.
Excellent phone etiquette.
Strong technical aptitude including excellent troubleshooting skills.
Ability to work with users that have limited technical knowledge.
Ability to instruct users utilizing verbal communication.
Ability to work in a fast-paced, dynamic environment.
Ability to interface with all levels of management.
Excellent time management, scheduling, and organizational skills.
Ability to work well independently or in a team setting.