IT Medical Technician

The IT Medical Technician supports healthcare-related instructional technology, clinical simulation equipment, and technical support of skills labs. This position has an integral role in the proper installation, maintenance, and general operation of high, mid, and low-fidelity simulation equipment, task trainers, audiovisual equipment, immersive rooms, and computers used in the training of allied health, nursing, and EMS programs. The IT Medical Technician collaborates with faculty, staff, and IT personnel to maintain reliable and compliant technology systems that support student learning and realistic clinical simulation environments.

Knowledge & Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Install, configure, and maintain computer hardware, software, and medical IT systems.
• Troubleshoot technical issues related to computers, networks, printers, and medical devices.
• Maintain network connectivity for medical equipment and office systems.
• Perform software updates, backups, and system maintenance.
• Ensure compliance with HIPAA and healthcare data security standards.
• Provide technical support and training to healthcare faculty and staff.
• Monitor system performance and resolve technical problems promptly.
• Assist with cybersecurity measures and data protection procedures.
• Document technical issues, repairs, and maintenance activities.
• Coordinate with vendors and IT staff regarding equipment and software support.
• Document technical procedures, configurations, and support tickets.
• Maintain inventory of IT and medical simulation training equipment.
• Maintain orderliness and cleanliness of laboratory facilities.
• Collaborate with Health Sciences faculty and staff to ensure technology supports curriculum requirements.
• May require occasional evening or weekend support.
• Performs other job-related duties as assigned in support of the Colleges goals and core values.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Minimum:

Associate’s degree in Information Technology, Healthcare Simulation Technology, Audiovisual Systems, or related field.

Experience Minimum:

Two (2) to three (3) years of experience with computer systems, networking, or technical support

Experience Preferred:

Two (2) to three (3) years of experience with computer systems, networking, or technical support in healthcare simulation environments. Experience with public sector or educational institutions preferred, * Experience providing technical support in an educational, healthcare, or clinical simulation environment.

• Knowledge of computer hardware, operating systems, and networking fundamentals.
• Experience supporting simulation labs or allied health programs.
• Knowledge of audiovisual classroom technology.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects simultaneously.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of simulation and skills labs.
• Detail-oriented with strong analytical abilities.
• Ability to maintain confidentiality and professionalism.
• Follow Department policies and procedures for simulation and laboratory environments.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• State Health Plan, Do you have an Associate’s degree in Information Technology, Healthcare Simulation Technology, Audiovisual Systems, or related field?
• Yes
• No

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Do you have Two (2) to Three (3) years of experience with computer systems, networking, or technical support?

• Yes
• No, Analysis Skills, Audiovisual, Communication Skills, Computer Hardware, Computer Maintenance, Computer Networks, Computer Skills, Computer Software, Computer Systems, Credit Union, Customer Support/Service, Detail Oriented, Educational Technology, HIPAA (Health Insurance Portability and Accountability Act), Health Information Technology, Health Plan, Health Science, Healthcare, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Inventory Management, Laboratory, Laboratory Techniques, Maintain Compliance, Maintenance Services, Mathematics, Medical Equipment, Medical Office, Multitasking, Network Administration/Management, Network Connectivity, Nursing, Operating Systems, Performance Analysis, Printers, Problem Solving Skills, Project/Program Management, Reporting Skills, Retirement Plan, Retirement Planning, Scholarship, Simulation, Software Administration, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Technical Training, Technical Writing, Writing Skills

• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan through NC Retirement System
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, and Voluntary Shared)
• Acceptance of 120 hours of annual leave transfer to JCC
• Paid Holidays
• Longevity
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• State Employees Credit Union
• State Employees Association of NC (SEANC)
• Tojan Alliance Partnership Scholarships with the University of Mount Olive

For further information, please contact 919-209-2022

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