Data Center Technician, DCC Communities

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location., * Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

• Performing on-call duties and participating in scheduled maintenance and change management activities

• Contributing to documentation and process improvement initiatives based on your analysis of operational issues

• Helping to train and onboard new team members

A day in the life

As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

• Solve problems at their root and step back to understand the broader context

• Maintain service level agreements through the implementation of proactive issue detection and reporting

You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver’s license to travel within the regional work area, as company transportation will not be provided.

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in an primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver’s license to travel within the regional work area, as company transportation will not be provided.

All physical requirements are expected with reasonable accommodations:

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds

• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed

• Working in cramped and/or elevated and/or noisy environments

• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day

• Ascending and descending ladders, stairs, and gangways safely and without limitation

NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered., 1+ years of computer/server hardware troubleshooting or related IT experience

• Work a flexible schedule including weekends, nights, and holidays

• High School or equivalent diploma

Preferred Qualifications

• Knowledge of network design, protocols and Layer 1/2 troubleshooting

• Associate’s degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)

• Experience in a data center or other critical environment

• Experience managing work and priorities through a ticketing system

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion., Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.