Technical Delivery Lead

Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business. We are seeking a highly accountable Technical Delivery Lead to support: complex project delivery, escalated troubleshooting, technical delivery quality, and continuous improvement across our operations. The ideal candidate is a reliable technical operator who combines: strong troubleshooting ability, disciplined follow-through, proactive communication, and customer-focused delivery execution. Responsibilities Technical Leadership & Delivery Execution Lead troubleshooting and resolution of escalated technical issues Support complex installations and occupied-property deployments Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery Serve as the company’s primary technical escalation resource Help ensure projects meet Voyager Access technical delivery standards and customer expectations Technical Ownership & Follow-Through Maintain ownership of open technical issues until fully resolved and communicated Track punch-list items, escalations, risks, and unresolved issues proactively Communicate status updates clearly and professionally Maintain organized technical notes, delivery documentation, and issue tracking Surface risks early rather than allowing issues to escalate silently Delivery Quality, Documentation & Continuous Improvement Support technical QA and vendor onboarding Build and improve technical standards, documentation, and troubleshooting resources Identify recurring technical failures, delivery gaps, and process inefficiencies Recommend improvements that strengthen delivery quality and scalability Research and test new products, integrations, and software releases

8-15 years in: access control, electronic security, low-voltage systems, hospitality technology, or related field-service environments Including direct experience: troubleshooting systems in the field, leading complex installations, and resolving escalated technical issues with customers, vendors, and manufacturers Technical Capabilities Strong candidates will have high technical capability in both: hardware systems, software/platform troubleshooting, and understanding how those systems interact together in real-world deployments. Working Style highly organized and self-directed strong written communicator disciplined with follow-through calm under pressure proactive rather than reactive customer-focused while maintaining standards and accountability

Incentive Pay Retirement Holiday Pay 401(k) Health insurance Paid time off Technical Delivery Lead Access Control | Hospitality & Multifamily, Primarily remote 25-40% travel expected Preference for candidates in the Midwest, Northeast, or Mid-Atlantic Compensation: Competitive base salary ($95,000-$115,000) plus incentive pay tied to individual results This is a remote position.