Technical Team Lead - Citrix VDI & Windows 365 Cloud PC Migration

We seek an experienced Technical Team Lead to manage day-to-day operations of Citrix VDI and published app environments and to lead the technical transition to Windows 365 Cloud PCs for ~1,800 users. This hands-on role combines platform engineering, operational leadership, and technical project leadership (working with an assigned Project Manager) to ensure a smooth migration, stable service, and operationalized Cloud PCs. Experience with Citrix MetaFrame/MetaVance claims tools and legacy Citrix management utilities for troubleshooting session broker behavior, policies, and application profiling is required. Core Responsibilities Operations & Team Leadership Lead and mentor an engineering team for Citrix VDI, Published App Servers, and Windows 365 Cloud PC operations. Own daily operational health: monitoring, incident response, RCA, maintenance, patching, and capacity management. Drive continuous improvement: runbooks, automation, run-rate tasks, and knowledge transfer to Tier 1/2. Coordinate with service desk, networking, security, and app owners on escalations and outages. Migration & Project Leadership (technical lead) Serve as technical lead for migration from Citrix VDI to Windows 365 Cloud PCs; collaborate with the Project Manager to meet timelines. Define migration strategy, architecture, target state, and operational model. Lead POC, pilot cohorts, and phased rollouts; validate UX and app compatibility before broad onboarding. Produce and maintain migration artifacts: diagrams, cutover playbooks, rollback plans, and deployment runbooks. Oversee image management, provisioning, profile migration, storage, and identity/MDM integration. Platform Engineering & Configuration Manage and tune Citrix infrastructure: Delivery Controllers, StoreFront/Workspace, policies, machine catalogs, PVS/MCS, and published app farms. Design and implement Cloud PC provisioning, sizing (SKU mapping), image management, and optimizations. Configure and maintain Intune/Endpoint Manager policies, Autopilot (if used), and Conditional Access for Cloud PCs. Build and maintain monitoring, alerting, and dashboards for Citrix and Cloud PC environments (LogicMonitor, Citrix Director, etc.). Implement security hardening, least-privilege access, certificate management, and secure connectivity (VPN, SASE, Azure networking). User Experience, Applications & Telephony Ensure optimal UX for latency-sensitive workloads (call center softphones, UC apps) - tune remote protocols, multimedia redirection, and QoS. Work with UC/telephony teams to validate audio/video behavior and resolve mouse latency, black screens, or display duplication. Coordinate application remediation, packaging, and delivery (MSI/MSIX/App-V/Citrix App Layering). Integrations, Automation & Tooling Integrate Cloud PCs with AD/Azure AD, SSO, SCCM, ITSM, and monitoring platforms. Automate provisioning, image updates, scaling, and remediation using PowerShell, Azure Automation, or similar tools. Implement telemetry and logging for proactive performance management and capacity forecasting. Documentation, Handoff & Governance Produce runbooks, support guides, and operational playbooks for post-migration teams. Define SLAs/OLAs, maintenance schedules, and change control processes for Cloud PC operations.

7+ years in end-user computing engineering with 3 years leading technical teams or projects. Deep hands-on experience with Citrix technologies (Virtual Apps & Desktops, StoreFront/Workspace, Director, PVS/MCS). Experience implementing and operating Windows 365 Cloud PCs and/or Azure Virtual Desktop. Strong knowledge of Intune/Microsoft Endpoint Manager, Azure AD, Conditional Access, and device management. Experience with image management, application packaging, and profile management (FSLogix). Solid networking and UC fundamentals: TCP/IP, QoS, VPN/SASE, and telephony behavior in virtual desktops. Proficiency in automation/scripting (PowerShell, Azure CLI) and monitoring/log analytics. Strong communication skills for cross-team coordination and stakeholder engagement. Preferred / Nice-to-Have Experience migrating large Citrix estates to Windows 365 Cloud PC or AVD (1,000+ seats). Background supporting contact center/call center environments and UC integrations (Cisco, Microsoft Teams). Experience with LogicMonitor, Citrix Cloud, or IR Prognosis replacement projects. Azure (AZ-104, AZ-140) or Citrix (CCA/CVP/CCE) certifications. Healthcare/insurance or regulated industry experience.