Senior Applications Specialist

• Oversee the daily operations and administration of the Shaw Spectrum Platform and related contact center systems.
• Manage system configuration including workflows, forms, data points, screens, activities, and user-defined fields.

• Administer and support core servicing technologies, including: *

• Shaw Spectrum (Collections module and servicing tools)
• Payment solutions (e.g., Speedpay, MoneyGram, XTCM)
• Repo, remarketing, and skip-tracing software platforms
• Provide troubleshooting, system support, and issue resolution for hosted and on-premise applications.
• Partner with Loan Servicing, Originations, and other business units to optimize workflows, improve efficiencies, and support operational goals.
• Analyze system usage, metrics, and business needs to recommend and implement technology-driven solutions.
• Support special projects and system enhancements as assigned.

Who You Are

The Systems Problem Solver: You enjoy digging into systems, configurations, and workflows to solve business challenges and improve day-to-day operations.

The Business Partner: You build strong working relationships with multiple departments and understand how technology supports operational outcomes.

The Detail-Driven Specialist: You are highly organized, accurate, and reliable, with a strong attention to detail and commitment to system integrity.

The Continuous Improver: You think critically about processes, identify opportunities for automation or improvement, and propose thoughtful solutions.

Do you have experience in Workflow management (operations management method)?, Do you have a High school diploma or GED?, * Minimum of 3+ years of experience in a call center or servicing environment.

• Shaw Systems / Shaw Spectrum experience strongly preferred, including workflows, forms, and GUI configuration.
• Experience supporting servicing, collections, or originations platforms within a financial services environment preferred.

Education

• High School Diploma or equivalent required
• Bachelor’s degree preferred (or equivalent combination of education and experience)

Skills & Abilities

• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft SQL (2019/2022) and Microsoft Office tools (Excel, Word).
• Ability to analyze metrics and assess operational impact.
• Strong written and verbal communication skills.
• Demonstrated professionalism, integrity, and ability to maintain confidentiality.
• Comfortable working independently while managing multiple priorities.