Business Analyst (with Power BI)

CGI is seeking an experienced Business Analyst to lead enterprise problem management initiatives focused on improving application reliability, operational resilience, and service stability across a complex AWS-based technology environment. This role is responsible for leading root cause analysis (RCA), identifying recurring technology issues, driving long-term corrective actions, and implementing strategic improvements that reduce repeat incidents.

The ideal candidate combines strong technical knowledge with program management expertise to lead cross-functional initiatives, analyze production trends, and collaborate with business and technology stakeholders to deliver enterprise-wide solutions. This individual will help define governance processes, support strategic planning, oversee complex technology programs, and communicate effectively with both technical teams and executive leadership. Experience within financial services and cloud-based environments is highly valued.

*2+ years of experience in problem management, production support, or enterprise IT operations.

*Strong background in Problem Management, Root Cause Analysis (RCA), and long-term incident remediation.

*Experience leading complex, cross-functional technology programs and enterprise initiatives.

*Advanced data analysis skills with the ability to consolidate, model, and interpret large datasets.

*Hands-on experience with Power BI, SQL, and reporting/dashboard development.

*Working knowledge of AWS services, particularly CloudTrail, CloudWatch, Systems Manager, and AWS governance tools.

*Experience managing incidents and workflows using ServiceNow.

*Familiarity with IT governance and operational frameworks such as ITIL and/or COBIT.

*Ability to identify technology trends and recommend proactive improvements that enhance system reliability.

*Strong production support and troubleshooting experience in enterprise environments.

*Excellent communication skills with the ability to present technical findings to executive leadership.

*Experience documenting complex business and technical requirements.

*Proven ability to influence stakeholders across multiple technology teams and business units.

*Strong organizational, planning, and prioritization skills while managing multiple initiatives.

*Experience using Jira, SharePoint, Visio, Microsoft Office Suite, and collaboration tools.

*Financial services experience is preferred, particularly within highly regulated environments.

*Self-driven professional with strong analytical thinking, leadership skills, and a continuous improvement mindset.

DESIRED

ITIL Foundation, PMP, or Agile certifications are preferred but not required.

Bachelor’s degree in Computer Science, Information Technology, Information Systems, Business, Engineering, or a related field (or equivalent professional experience).

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $46,400 to 110,100.

CGI’s benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

Do you want to take your career to the next level? CGI is looking for dedicated Business Analysts with a passion for solving business problems to join our team. At CGI, you will solve important business and technical problems as a full-time consultant serving local, enterprise clients. You’ll be part of a team of dedicated people like yourself and make an impact with both internal and client partners. Consider joining CGI, a premier consulting firm that inspires personal and professional growth and values your ideas., Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.