IT Services Analyst - Vandenberg Launch Operations

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. IT SERVICES ANALYST - VANDENBERG LAUNCH OPERATIONS SpaceX is looking for an IT Services Analyst capable of managing our ever growing IT infrastructure and service delivery by recommending solutions and developing best practices associated with IT use. This role will be primarily focused on architecting services solutions (client selections, client deployments, scripting and automation) and managing our enterprise authentication, messaging, intranet, and corporate IT systems with a specific emphasis on resolving escalated IT support issues (routine and non-routine) and documentation. He or she will be responsible for ensuring these systems adhere to best practices for scalability, performance, and security. RESPONSIBILITIES:

• Provide strategic input and direction for handling the matters involving our geographically distributed IT systems, while providing simple but effective scalability, performance, and reliability.
• Create detailed technical documentation for lower level staff and direct the installation and configuration of servers, network equipment, and other IT datacenter systems in a controlled environment.
• Manage schedules and provide after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX datacenter systems for upgrades and maintenance.
• Resolve and troubleshoots escalated IT support issues.
• Trains other IT Services employees and provide input on meeting standards of performance.
• Have expert understanding of Microsoft Active Directory and Microsoft Exchange Server 2010, with a specific emphasis in systems documentation.

• Demonstrate expert understanding of networking fundamentals, specifically pertaining to Cisco routing and switching hardware. Microsoft Windows (Advanced Knowledge)

• 7, 8, 10, server 2008/2012
• Advanced windows knowledge
• CMD, Registry, network config
• Encryption/Bitlocker
• Hardware configuration
• Network
• Office Products suite

• Microsoft certificate signing SCCM

• App packaging
• Application deployment
• Collections

• Task Sequences Active Directory

• Security groups, Distribution groups
• User account creation

• Password management DNS

• Adding/remove a host DHCP

• Reservations, Static IP

• Add/remove Networking

• Cisco switch access
• VLANs
• Port Configuration

• Basic understanding of network infrastructure OSX/iOS

• Apple on a Domain
• Keychain/Certificates
• Terminal commands
• Encryption/FileVault

• Microsoft products on Mac Linux/Unbuntu/Redhat/Debian

• Basic OS Installation
• Puppet/Enterprise management
• Terminal commands
• Encryption/LUKS
• App installs
• Drive configuration/mounting local and network drives
• Driver installations
• User certificates

• 5+ years of work experience building, deploying, and troubleshooting computer systems within a mid to large enterprise environment.
• Experience troubleshooting hardware, printers, and software, Microsoft technologies including Windows 7, Windows Server, and Microsoft Office.
• Experience supporting and troubleshooting network equipment and IP networks.

• Experience with data center support such as racking, stacking, deploying, and troubleshooting servers. PREFERRED SKILLS AND EXPERIENCE:

• Associates or Bachelor’s degree in Computer Science or related field.
• Expert level troubleshooting ability for clients, systems, and services in a Microsoft Active Directory Domain environment.
• Experience working with low level storage platforms and protocols, with an emphasis on CIFS, NFS. Experience working with NetApp storage solutions is a plus.
• The ability to create detailed technical documentation.
• Experience working with client solutions (hardware and software) in the Windows, Linux and Apple environments, Microsoft SCCM and other client management packaging and management solutions.
• Flexibility and ability to flourish in a fast paced and challenging environment.
• A self-starter with excellent motivation, leadership, and ingenuity.

• Due to the high visibility of this position, excellent written, verbal and phone communications skills are very important. ADDITIONAL REQUIREMENTS:

• Willing to work extended hours or weekends as necessary.

• Able to lift 25lbs unassisted. ITAR REQUIREMENTS:

• To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR HERE.