IT Services Technician II

IT SERVICES TECHNICIAN II SpaceX is looking for an experienced IT Services Technician with strong knowledge and experience in world class IT service delivery. This position will be responsible for supporting IT services and is responsible for service delivery and customer satisfaction, in a mode consistent with the franchised IT environment and architecture. Candidates must have experience working in organizations capable of meeting the demanding needs of “high caliber engineers” and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete lifecycle of IT services for the staff at SpaceX, from on boarding and set up, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery and protection. This team also has architectural responsibilities in the areas of end user computer infrastructure, printing, and conference room technologies. The person in this position must have strong overall IT technical skills, while also having excellent customer services/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position. RESPONSIBILITIES:

• Provide 1st and 2nd tier support to SpaceX employees
• Install and configure computers, telephones, and other common technology/devices for new and existing SpaceX employees
• Provide after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX IT systems for upgrades and maintenance
• Support SpaceX with the regular maintenance of monitoring, backup, and infrastructure systems
• Have the ability to take on higher-level strategic projects when tactical projects stall. Areas can include network administration, systems administration, high-performance computing, information security, etc.
• Ability to write instructional documentation and convey highly technical ideas in terms that non-technical people can understand

• 3+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within a mid to large enterprise environment

• Experience supporting Microsoft technologies PREFERRED SKILLS AND EXPERIENCE:

• Associate’s or bachelor’s degree in technical field
• A+, Network+, MCSE, and other technical certifications
• Working knowledge of audio visual equipment
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
• Ability to address and resolve information technology issues promptly, effectively and independently
• Motivated self-starter personality; able to work independently while maintaining patience with the constant interruptions of needy coworkers

• Due to the high visibility of this position, excellent written, verbal and phone communications skills are highly desired ADDITIONAL REQUIREMENTS:

• Ability to regularly lift up to 25 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.

• Ability to work extended hours and overtime as needed ITAR REQUIREMENTS:

• To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars