Solution Engineer

Experteer Overview In this role you design and support Graphyte implementations for enterprise clients, from pre- to post-sale. You work closely with customer success, technical teams, and client stakeholders to ensure smooth deployment and adoption. You translate complex technical concepts for varied audiences and drive measurable improvements in operational efficiency. You will shape delivery processes, gather field feedback, and help scale the product in a mission-driven, collaborative environment. This is an opportunity to impact large banks and government-aligned customers with a cutting-edge risk platform. Compensation / Benefits * Design and support Graphyte implementations across pre- and post-sale phases * Manage complex technical projects and coordinate cross-functional stakeholders * Triage inbound questions, requests, and issues requiring technical resolution * Assist with technical documentation and ensure it is clear for diverse audiences * Serve as a communication conduit between customers, CS/PM teams, and product development * Gather evidence and field feedback to inform product enhancements and life-cycle support * Act as an extension of the product team to bring innovative solutions to life Tasks * 3+ years in a customer-facing technical support, analytical, or consulting role * High emotional intelligence and strong communication skills * Bachelor in Computer Science, Mathematics, or Engineering (or equivalent experience) * Experience delivering or implementing SaaS in large enterprise environments * Direct API interaction experience and familiarity with API protocols * Experience with relational databases and SQL * Familiar with agile development and tools such as Atlassian Jira and GitHub * Familiar with CSV and JSON data formats and secure data transfer * Consultative, collaborative problem-solving approach * Eagerness to evolve and tackle new challenges Key requirements * Competitive salary * Company Equity * Exceptional benefits package * Flexible Vacation & Paid Time Off * Employer-matched 401(k) plan * Work-life balance valued

help between customers, CS/PM teams, and product development * Gather evidence and field feedback to inform product enhancements and life-cycle support * Act as an extension of the product team to bring innovative solutions to life Tasks * 3+ years in a customer-facing technical support, analytical, or consulting role * High emotional intelligence and strong communication skills * Bachelor in Computer Science, Mathematics, or Engineering (or equivalent experience) * Experience delivering or implementing SaaS in large enterprise environments * Direct API interaction experience and familiarity with API protocols * Experience with relational databases and SQL * Familiar with agile development and tools such as Atlassian Jira and GitHub * Familiar with CSV and JSON data formats and secure data transfer * Consultative, collaborative problem-solving approach * Eagerness to evolve and tackle new challenges Key requirements * Competitive salary * Company Equity * Exceptional benefits package

• Flexible Vacation & Paid Time Off * Employer-matched 401(k) plan * Work-life balance valued