1st Line Support Engineer

We are looking for enthusiastic, passionate 1st Line Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.

They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.

1st Line Support Engineer experience:

• Windows 7 and Windows 10 Operating Systems
• Office 365
• Exchange 2007/2010/2013/2016 Mailbox Management
• Active Directory Users/Computers Management
• Basic Client-side Networking experience
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Microsoft Office Applications
• Prior experience working within a Managed Service Desk provider (beneficial)
• Proven experience resolving incidents quickly by using remote support tools
• Exposure to HP and Dell hardware.

We are not expecting the 1st Line Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!

You will be self motivated 1st Line Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful 1st Line Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team., * Windows

• 1st Line
• Microsoft
• 365

An exciting new opportunity has become available for a 1st Line Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Farringdon, London.