IT Manager

The IT Manager at inKind is responsible for building, operating, and continuously improving our internal IT environment to support a fast-growing, late-stage startup. This role blends hands-on technical execution with people and vendor management to ensure employees have reliable, secure, and well-supported technology.

You will own day-to-day IT operations across corporate infrastructure, identity and access management, endpoint management, SaaS tooling, help desk support, and lightweight office network administration. You will also support employees with secure remote access solutions, including Tailscale, while partnering closely with the Platform Engineering team, which owns network architecture, ACLs, and mesh policy. As the company scales, you’ll help define processes, policies, and systems that improve reliability, security, and employee experience, while remaining close to the work yourself.

This is a highly collaborative role that works across all departments to ensure technology enables productivity rather than becoming a bottleneck. Who You Are

• Operationally focused: You enjoy keeping systems running smoothly and improving them over time
• Hands-on and accountable: You’re comfortable owning IT issues end-to-end, from troubleshooting to resolution
• Detail-oriented: You understand that small operational details have outsized impact on employee experience
• Self-sufficient: You can manage your own workload, prioritize effectively, and ask for help when needed
• Service-minded: You view IT as a partner to the business, not just a support function

Responsibilities / Essential FunctionsIT Operations & Support

• Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows
• Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding
• Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV) and reliable network connectivity
• Maintain reliable office connectivity and support company remote access (Tailscale), including device enrollment, user access, and first-line troubleshooting, coordinating with the platform team on network and access policy.

Identity, Devices & Security

• Administer the organization’s identity and access management systems, including role- and group-based access controls
• Implement and maintain mobile device management (MDM) and corporate asset management programs
• Develop, document, and enforce IT policies, security practices, and acceptable use standards
• Support cybersecurity best practices related to endpoints, access controls, and employee tooling

Tools, Vendors & Budget

• Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.)
• Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimization
• Track IT spend and support budgeting and forecasting as the company grows

Team & Process Development

• Help define IT processes, documentation, and standards as the organization scales
• Recruit, onboard, and manage future IT support staff as needed
• Continuously identify opportunities to improve reliability, security, and employee experience

• Bachelor’s degree in Computer Science, IT Administration, or a related field-or equivalent practical experience
• 5+ years of experience in IT operations or IT support roles, with 1-2+ years in a people or project leadership role
• Strong experience supporting a hybrid workforce across macOS and Windows environments
• Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools
• Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)
• Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling
• Working knowledge of networking fundamentals (WiFi, DNS, basic troubleshooting), ideally with Ubiquiti/UniFi equipment, and comfort supporting remote access tools.
• Strong communication skills with a customer-service mindset

Preferred Qualifications

• Experience implementing or working within an IT Service Management (ITSM) framework
• Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
• Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar).
• ITIL v4 Foundation certification (or equivalent experience)
• Experience supporting teams in a startup or high-growth environment, Access Control, Administrative Skills, Asset Management, Atlassian JIRA, Audioconferencing, Best Practices, Budgeting, Communication Skills, Computer Science, Computer Security, Continuous Improvement, Corporate Identity, Cost Control, Customer Support/Service, DNS (Domain Name System), Dental Insurance, Detail Oriented, Diversity, Documentation Standards, Equipment Maintenance/Repair, Establish Priorities, Expense Tracking, Forecasting, Health Insurance, Health Plan, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology Software, Internet Security, Leadership, Mac Operating System, Machine Tool, Management of Information Systems/Technology (MIS), Manufacturing Data Management, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Architecture/Engineering, Network Connectivity, Onboarding, Operational Support, Philosophy, Policy Development, Process Development, Productivity Management, Reliability Engineering, Remote Access, Restaurant, ServiceNow, Slack, Software as a Service (SaaS), Startup, Systems Reliability, Team Player, Technical Support, VMWare, Vendor/Supplier Management, Vendor/Supplier Relations, Videoconferencing, Wi-Fi, Wireless Communications, ZenDesk

• Generous PTO and company holiday policy + company paid Short Term Disability
• 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in a secure building with great views of downtown Austin
• Daily lunches and snacks

Compensation $120,000 - $140,000 DOE + Benefits

Who we are:inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.

Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.