Microsoft D365 CRM + Copilot/AI Functional Lead, Manager Organization

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

The Opportunity

As part of the Business Application Consulting team you collaborate with Microsoft Dynamics 365 CE or F&O Technical Architects and clients to deliver quality product implementations. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff, promoting project success and maintaining elevated standards. You architect solutions, manage project lifecycles, and provide post-go-live support, while embracing technology and innovation to enhance delivery.

Responsibilities

• Collaborate with Technical Architects and clients for successful product implementations
• Lead teams in strategic planning and mentoring junior staff
• Oversee project lifecycles from inception to conclusion
• Provide support after project go-live to achieve client satisfaction
• Embrace technology and innovation to advance project delivery
• Architect solutions that align with client needs and expectations
• Manage client accounts to achieve quality outcomes
• Encourage a culture of continuous improvement and innovation

What You Must Have

• Bachelor’s Degree
• 8 years of experience
• Microsoft Dynamics 365 CRM or ERP certification

What Sets You Apart

• Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
• Managing entire project lifecycle and resources
• Serving as global point of contact on application design
• Creating functional specs and design documents
• Estimating broad requirements and solution designs
• Participating in testing, quality management reviews
• Architecting solutions and working with technical team
• Utilizing Microsoft BI suite and SSRS reporting services
• Demonstrates extensive ability to collaborate with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation

Analysis Skills, Artificial Intelligence (AI), Budget Management, Business Intelligence, Business Solutions, Coaching, Consulting, Continuous Improvement, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Design Document, ERP (Enterprise Resource Planning), Genetics, Leadership, Logistics, Marketing, Mentoring, Microsoft Certifications, Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Product Family, Microsoft Windows CE Operating System, Performance Management, Problem Solving Skills, Project Lifecycle, Project Tracking, Project/Program Management, Quality Management, Requirements Management, SQL Server Reporting Services (SSRS), Sales, Sales Management, Software Design, Strategic Planning, Team Lead/Manager, Team Player, Test Plan/Schedule, Training/Teaching, Willing to Travel

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual’’s skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives., PwC’s accounting practice originated in London well over a century ago. As times changed and PwC expanded worldwide, our commitment to clients-like you-never wavered. With us, you’re always supported by a global network of more than 223,000 people in 157 countries with one goal: to help your business thrive.

PwC’s professional services include audit and assurance, tax and consulting that cover such areas as cybersecurity and privacy, human resources, deals and forensics. We help resolve complex issues and identify opportunities across these industries.

Let’s combine your aspirations with our world-class capabilities to achieve your goals.

Company Size: 10,000 employees or more