IT Service Desk Representative

Are you passionate about helping users solve technical issues and keeping critical systems running smoothly? Apex Systems is hiring Tier 1 IT Service Desk Representatives to support technology operations for U.S. House offices in Washington, D.C. and nationwide. This is a great opportunity to work in a fast-paced, high-impact environment supporting a wide range of hardware, software, and mobile technologies.

What You’ll Do

• Provide Tier 1 technical support via phone, chat, remote tools, and occasional on-site visits
• Troubleshoot Windows, macOS, iOS, Android, printers, and peripherals
• Support Office 365, COTS applications, and House-approved software
• Assist users with VPN, RSA SecurID, Cisco AnyConnect, and secure remote access
• Create and update documentation and knowledge base articles
• Communicate service alerts and updates across multiple channels
• Escalate complex issues to Tier 2 or engineering teams when needed
• Contribute to ongoing projects and process improvements, * 24/7 service desk with rotating shift schedules (most roles fall under Shift 1)
• Fast-paced, customer-focused environment supporting executive-level staff

• Experience supporting Windows, macOS, iOS, and Android
• Ability to troubleshoot PCs, Macs, mobile devices, printers, and COTS software
• Strong customer service and communication skills
• Familiarity with networking basics and TCP/IP troubleshooting
• Experience with Active Directory, Office 365, and mobile OS support
• Experience with MDM tools (JAMF, ABM, Workspace ONE, Intune)
• Ability to work independently and lift up to 50 lbs when needed
• Must be an authorized U.S. worker and able to pass a U.S. Capitol Police background check

Nice-to-Have Skills

• CompTIA A+, Network+, Security+
• ITIL or M365 certifications
• Experience in IT call center environments
• Relevant IT degree or additional industry certifications, Administrative Skills, Android, Apple Macs, Call Centers, Career Counseling, Cisco Network Systems, Commercial Off-the-Shelf (COTS), Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Customer Support/Service, Desktop Administration, Documentation, Environmental Impact, Genetics, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Internet Search, Knowledge Base, Legal, Lift/Move 50 Pounds, Mac Operating System, Manufacturing Data Management, Microsoft Active Directory, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Mobile Operating System, Mobile Technology, Peripheral Hardware, Printers, Process Improvement, RSA SecurID, Remote Access, Resolve Customer Issues, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Operations, Technical Support, VPN (Virtual Private Network), iOS

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.