Web Developer / Portal Developer

Work Arrangement: Primarily based at a contractor site within 30 driving miles of downtown Washington, D.C., with onsite support at Department of State facilities as required, Blue Rose Consulting Group is seeking an experienced Web Developer / Portal Developer to design, develop, configure, and enhance web-based and self-service portal solutions supporting a federal customer.

The Web Developer / Portal Developer will focus heavily on ServiceNow Service Portal and self-service capabilities, including user portals, virtual agents, operational dashboards, knowledge applications, automated self-help tools, and notification interfaces. This role will work closely with business stakeholders, UX resources, developers, administrators, and technical leadership to deliver intuitive, secure, and mission-focused digital experiences.

This position requires U.S. citizenship and the ability to obtain and maintain a Secret security clearance.

What you’ll do

• Design, develop, configure, and maintain web-based applications and self-service user portals.
• Develop and customize ServiceNow Service Portal experiences to support customer and end-user requirements.
• Build intuitive self-service capabilities that allow users to quickly access information, request services, and resolve common issues.
• Develop and enhance Virtual Agent experiences, conversational workflows, and automated user-support capabilities.
• Create operational dashboards that provide users and stakeholders with meaningful, actionable information.
• Develop automated self-help tools and interfaces that improve the user experience and reduce manual support requirements.
• Build and maintain knowledge base applications and interfaces that make organizational information easy to find and use.
• Develop automated notification interfaces supporting business processes, service requests, incidents, and other operational workflows.
• Translate business, functional, and user-experience requirements into effective portal and web solutions.
• Analyze user needs to determine appropriate website and portal content, functionality, graphics, performance, and capacity requirements.
• Customize portal pages, widgets, components, navigation, forms, and other user-interface elements.
• Integrate web and portal solutions with ServiceNow applications and other enterprise systems as required.
• Develop responsive interfaces that provide a consistent experience across desktop and mobile devices.
• Collaborate with ServiceNow developers, administrators, business analysts, and technical leads on solution design and implementation.
• Troubleshoot portal functionality, user-interface issues, integrations, and performance concerns.
• Support testing, debugging, deployment, and ongoing maintenance of portal and web applications.
• Apply accessibility, usability, security, and responsive-design principles throughout development.
• Maintain technical documentation for portal configurations, customizations, integrations, and development activities.
• Identify opportunities to improve self-service adoption and automate repetitive user interactions.
• Support continuous improvement of the overall digital user experience.

• Bachelor’s degree in Computer Science, Information Technology, Web Development, Information Systems, or a related technical discipline.
• Active Secret security clearance.
• Professional experience developing and maintaining web applications, portals, or enterprise self-service solutions.
• Hands-on experience with ServiceNow Service Portal development and customization.
• Experience developing portal pages, widgets, components, forms, navigation, and other user-facing functionality.
• Experience with web development technologies such as HTML, CSS, JavaScript, and related front-end technologies.
• Experience developing or supporting self-service and automated user-support capabilities.
• Experience developing dashboards, knowledge interfaces, or automated notification functionality.
• Ability to analyze user needs and translate requirements into functional web and portal solutions.
• Understanding of responsive web design, usability, accessibility, and user-experience principles.
• Experience troubleshooting and resolving web or portal application issues.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to collaborate effectively with technical and non-technical stakeholders.
• U.S. citizenship required., * ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification or other relevant ServiceNow credentials.
• Advanced experience developing and customizing ServiceNow Service Portal solutions.
• Experience with ServiceNow Virtual Agent and conversational interfaces.
• Experience developing custom ServiceNow widgets and reusable portal components.
• Experience with ServiceNow knowledge management and self-service capabilities.
• Experience developing operational dashboards and data visualizations.
• Experience integrating ServiceNow portals with enterprise applications, APIs, or external data sources.
• Experience with REST APIs, JSON, AJAX, or other web integration technologies.
• Familiarity with ServiceNow UI Builder, Employee Center, or modern ServiceNow portal technologies.
• Knowledge of Section 508 accessibility requirements and federal digital accessibility standards.
• Experience supporting web or portal development within a federal government environment.
• Familiarity with Agile development methodologies and tools such as Jira or Confluence.

Blue Rose Consulting Group is a mission-focused consulting firm dedicated to delivering innovative solutions that help federal organizations achieve their goals. We combine technical expertise, collaborative problem-solving, and a people-centered approach to support complex government missions.