Site Support Technician

This is an Operations position responsible for supervising the activities associated with Delivery. Responsibilities include but are not limited to, management and direction to delivery staff, compliance with government regulations and safety and security of the delivery department., * Supervises the daily work and safety of Delivery Associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.

• Ensures Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensures that electronic logs are kept current and accurate.
• Supervises labor hours and consumable supplies within budget. Prepares work schedules including extra work days and shifts as needed.
• Supervises the proper selection utilization of Company assets in support of the Delivery department. Coordinates required repairs with proper departments as necessary.
• Reviews delivery functions and productivity reporting. Suggests efficiency ideas, cost reduction measures and assist with implementation of delivery changes.
• Interprets trains and consistently enforces company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc.
• Communicates with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty.
• Maintains associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submits and respond to ideas to improve associate engagement and enablement.
• Interprets trains and consistently enforces Company policies and procedures.
• Coordinates efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections. Makes recommendations for disciplinary action and/or behavior modification where required.
• Performs management functions of staff selection, development, discipline, performance reviews and/or terminations.
• Performs the duties of associates supervised and other related duties as needed (and as qualified)., The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 100 pounds, push/pull up to 350 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity., Diagnostic Tools Technical Support IT Infrastructure Safety Procedures Windows PowerShell Business Valuation Employee Onboarding Project Stakeholders Microsoft Windows 10 Industrial Automation Information Technology Full Stack Development Operational Excellence Network Infrastructure Network Administration Service-Level Agreement Artificial Intelligence Business Transformation Training And Development Hardware Troubleshooting Human Machine Interfaces Change Management Processes Programmable Logic Controllers Information Technology Operations Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0

Management Spreadsheets Investigation Record Keeping Cost Reduction Report Writing Word Processing Customer Service Sales Management Defensive Driving Performance Review Communication Channels Supply Chain Management Business Correspondence Ability To Meet Deadlines Food Safety And Sanitation, * High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and related experience.

• Two or Four year college degree in Business Management, Supply Chain Management or similar major preferred.

Professional Skills:

• Ability to successfully engage and lead individual and team discussions and meetings.
• Capable of working with peers and associates from other departments, operating companies and Corporate in a proactive and constructive manner.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Working knowledge of Federal Motor Carrier Safety Regulations.
• Ability to apply all relevant policies in a consistent, timely and objective manner.
• Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations.
• Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Demonstrate knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills.
• Ability to read, comprehends, write and speak English.
• Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

Certificates, Licenses and Registrations:

• Complete a Sysco approved defensive driving program.
• HazMat Certifcation preferred., Leadership Management Mentorship Procurement Multitasking Communication Prioritization Servomechanism Virtualization Detail Oriented Windows Servers Problem Solving Desktop Support Network Routing Windows Desktop Customer Service Microsoft Office Computer Science Active Directory, Leadership Management Automation Purchasing Communication Team Oriented Mobile Phones Prioritization Backup Devices Servomechanism Detail Oriented Self-Motivation Windows Servers Problem Solving Team Leadership Instrumentation Project Scoping Team Management French Language Customer Service English Language Microsoft Office Computer Science Microsoft Access Active Directory SAP Applications Diagnostic Tools Rapport Building Cisco Networking Control Networks Symantec Altiris Operating Systems Technical Support Change Management Computer Hardware IT Infrastructure Windows PowerShell Peripheral Devices Business Valuation Networking Hardware Automation Controls Microsoft Windows 7 Project Stakeholders Preventive Maintenance Full Stack Development Cisco Routers Switches Artificial Intelligence Business Transformation Human Machine Interfaces National Electrical Codes Verbal Communication Skills Interpersonal Communications ITIL Foundation Certification Programmable Logic Controllers Troubleshooting (Problem Solving) Small Computer System Interface (SCSI) Microsoft Certified Technology Associate, Microsoft Excel Lifting Ability Microsoft Office Microsoft Outlook Performance Review Influencing Skills Technical Services Organizational Skills Preventive Maintenance Intellectual Curiosity