Digital Product Owner - Salesforce - Order To Cash

Experteer Overview In this senior Digital Product Owner role, you shape and govern Customer Contact Management within the Order to Cash ecosystem.You own the end-to-end lifecycle of Salesforce-based solutions, driving value through innovative, data-driven product decisions.You collaborate with cross-functional teams to enhance customer experience and operational efficiency at scale.The opportunity centers on leveraging Salesforce and AI to transform digital customer contact and automate processes in a regulated healthcare environment.Compensaciones / Beneficios * Define and execute the digital strategy for Customer Contact Management aligned with Order to Cash and Digital priorities * Own the product roadmap and ensure features deliver measurable business value * Oversee lifecycle from implementation to retirement with governance and architecture alignment * Forecast and build business cases; support budget tracking with Finance and Procurement * Collaborate with Order to Cash stakeholders and cross-functional teams to translate needs into requirements * Lead agile development with Scrum, define user stories and acceptance criteria * Embed a customer-centric perspective using data-driven insights and user research * Drive adoption of Salesforce Service Cloud, Agentforce, and Einstein AI to improve omnichannel support * Lead digitalization, automation, and responsible AI initiatives in line with governance Responsabilidades * 7-10 years in enterprise digital product management * 5+ years Salesforce platform experience * 3+ years in senior product ownership or management * Strong Salesforce AI and automation background; ability to learn Agentforce quickly * Experience in Order to Cash, Customer Service Management, or related processes * Pharma/healthcare industry experience preferred * PSPO I certification mandatory; Salesforce Product Owner certification; Salesforce Agentforce certification or active enrollment preferred * Bachelor’s degree in related field * Excellent stakeholder management and leadership skills Requisitos principales * salary range indicator in ad * opportunity to participate in employee benefit programs * hybrid Barcelona location * global, cross-functional collaboration

The opportunity centers on leveraging Salesforce and AI to transform digital customer contact and automate processes in a regulated healthcare environment. Compensaciones / Beneficios * Define and execute the digital strategy for Customer Contact Management aligned with Order to Cash and Digital priorities * Own the product roadmap and ensure features deliver measurable business value * Oversee lifecycle from implementation to retirement with governance and architecture alignment * Forecast and build business cases; support budget tracking with Finance and Procurement * Collaborate with Order to Cash stakeholders and cross-functional teams to translate needs into requirements * Lead agile development with Scrum, define user stories and acceptance criteria * Embed a customer-centric perspective using data-driven insights and user research * Drive adoption of Salesforce Service Cloud, Agentforce, and Einstein AI to improve omnichannel support * Lead digitalization, automation, and responsible AI initiatives in line with governance Responsabilidades * 7-10 years in enterprise digital product management * 5+ years Salesforce platform experience * 3+ years in senior product ownership or management * Strong Salesforce AI and automation background; ability to learn Agentforce quickly * Experience in Order to Cash, Customer Service Management, or related processes * Pharma/healthcare industry experience preferred * PSPO I certification mandatory; Salesforce Product Owner certification; Salesforce Agentforce certification or active enrollment preferred * Bachelor’s degree in related field * Excellent stakeholder management and leadership skills Requisitos principales * salary range indicator in ad * opportunity to participate in employee benefit programs * hybrid Barcelona location * global, cross-functional collaboration