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3rd line Citrix SME

CBS Butler Limited
Penwortham, UK
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
£75,400.0 - £80,600.0
Working hours
Regular working hours
Job source
find.jobs

Tech stack

Microsoft Windows Active Directory Cloud Computing Desktop Computing Hyper-V Citrix XenApp Windows Servers Citrix Systems User Environment Management Xen Servers SC Clearance Xendesktop
+3 more
Windows Client Citrix Netscaler Vmware

Job description

  • Provide 3rd Line support for complex Citrix incidents and problems.
  • Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
  • Lead technical investigations, troubleshooting and root cause analysis.
  • Manage and optimise Citrix policies, profiles and end-user experience.
  • Support patching, upgrades, migrations and infrastructure improvements.
  • Work closely with architecture, engineering and cross-functional teams.
  • Proactively identify and resolve defects and recurring issues.
  • Maintain strong customer service and operate in line with ITIL and service management processes.

Requirements

  • Proven experience in a Third Line / Senior Infrastructure Support role.
  • Strong hands-on experience with:
  • Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
  • Citrix Cloud
  • NetScaler ADC
  • Citrix WEM
  • Windows Server, Active Directory and Group Policy
  • FSLogix
  • Experience supporting VMware, Hyper-V and/or XenServer environments.
  • Strong knowledge of Windows 10 and Windows 11.
  • Experience with ITIL and enterprise support models.
  • Excellent problem-solving and communication skills.
  • Active SC Clearance is essential.

Apply for this position

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