Change Management & Communications Support Specialist

We are seeking a dynamic Organizational Change Management (OCM) & Communications Support Specialist to join our team. The ideal candidate will play a crucial role in supporting change management initiatives by developing comprehensive communication materials, managing SharePoint sites, reporting on change management progress, and contributing to change strategy for process improvement, digital transformation, reporting and analytics and data governance. This position requires creativity, strategic thinking, and the ability to collaborate across multiple teams to drive change adoption and engagement., 1. Communication Development & Content Creation

Create communication drafts, infographics, and videos to raise awareness, build engagement, and drive adoption of change initiatives.

Develop compelling visual and written content to explain the rationale (case for change), benefits, and key milestones of projects.

Ensure that all communications are aligned with the organization’s messaging and tone, effectively conveying change objectives.

Collaborate with stakeholders to gather input and feedback, ensuring relevant and impactful messaging.

1. SharePoint Site Management

Design, create, and maintain SharePoint sites, ensuring that the content is visually engaging, informative, and user-friendly.

Implement innovative ways to present content and engage users on SharePoint, including interactive elements, multimedia, and updated site navigation.

Ensure that all SharePoint content is up-to-date, easy to navigate, and reflects the latest project information.

Develop visual content and curate resources (videos, FAQs, case studies) that support ongoing change initiatives.

1. Change Management Reporting

Create and maintain change management reports that outline the progress of initiatives, including:

o Number of projects being supported

o Status of change initiatives

o Case for change development and progress toward achieving change outcomes

o Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) tracking and measurement.

Provide regular updates on change adoption metrics, stakeholder engagement, and change readiness assessments.

Develop change management guides to support change management on reporting & analytics, digital transformation, data governance, and org efficiency.

Help in developing training and support materials for end-users to facilitate smoother transitions.

Disqualifiers: Candidates who primarily have program/project management experience without demonstrated end-to-end Organizational Change Management leadership experience will not be competitive. Sponsor noted previous candidates claimed OCM expertise but lacked foundational change management knowledge and hands-on execution experience. Candidates should also have full 18 months of available tenure.

Best vs. Average:

The ideal candidate will have led Organizational Change Management initiatives from strategy through execution across multiple projects and will demonstrate expertise in:

• Change management communications
• Change impact assessments
• OCM artifact development
• Stakeholder engagement
• Cross-functional collaboration
• Video and presentation creation
• PowerPoint and infographic development
• Prosci certification is strongly preferred. Lean Six Sigma is a nice-to-have.

Hard Skills Assessments

Expected Dates that Hard Skills Assessments will be scheduled: ASAP

Hard Skills Assessment Process: Sponsor will conduct the assessment and evaluate candidates’ Organizational Change Management experience, change strategy development, communications planning, stakeholder management, and end-to-end OCM execution.

Required Candidate Preparation: Candidates should be prepared to speak in detail about their Organizational Change Management experience, including projects where they led change efforts from strategy through implementation and adoption prepared prior to the assessment., 8-10 years of experience in Organizational Change Management and Communications roles.

Proven ability to develop and execute comprehensive communication plans, including written content, infographics, and video production.

Strong expertise in SharePoint site design and content management, with a creative approach to enhancing user experience.

Solid understanding of change management principles and methodologies (e.g., ADKAR, Prosci) and the ability to track and report on change initiatives.

Experience with reporting on KPIs and OKRs, using data to showcase the impact of change initiatives.

Strategic thinker who can design and implement change management strategies, including stakeholder management, resistance mitigation, and communication planning.

Strong proficiency in design and video editing tools (e.g., Adobe Creative Suite, Canva, PowerPoint, Powtoons, Synthesia etc.).

Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.

Project management experience with the ability to juggle multiple priorities and deadlines., Certification in Organizational Change Management (Prosci, ACMP) is a plus.

Previous experience working in large-scale change initiatives within tech-driven organizations or cloud environments.

Strong background in data analysis related to change management (measuring adoption rates, gathering feedback)., Creativity & Innovation: Ability to create engaging and innovative communication materials that resonate with diverse audiences.

Adaptability: Capable of working in a fast-paced, evolving environment, adjusting to changing priorities and feedback.

Attention to Detail: Ensures accuracy in reporting, content creation, and design.

Collaboration: Strong team player who can collaborate across departments to gather input, provide support, and drive change adoption.

Problem-Solving: Proactively identifies challenges and develops solutions to drive successful outcomes.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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