Hardware Engineer

Dexian Signature

Herndon, VA, United States

26 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

0 years minimum

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Microsoft Windows Cyber Security Data Centers Linux Serial ATA Firmware Issue Tracking Systems Windows Desktop Connectivity Problems Peripherals Computer Equipment Laptops

Job description

We are seeking an entry-level Hardware Engineer to join our IT/Hardware Support team. This role will focus on triaging help desk tickets, performing hardware installations and removals, and providing first- and second-line technical support for desktop/laptop/workstation systems. The ideal candidate has basic experience with Windows or Linux, strong troubleshooting skills, and a customer-service mindset., * Respond to and resolve help desk tickets in a timely manner (hardware-related issues, peripheral and connectivity problems, basic OS troubleshooting).

Install, configure, image, upgrade, and decommission desktops, laptops, monitors, docking stations, printers, and other peripherals.
Perform hardware diagnostics and basic repairs; escalate complex hardware or firmware issues to senior engineering or vendor support.
Maintain accurate inventory records and asset tagging for hardware lifecycle tracking.
Apply operating system updates, drivers, and firmware as required.
Assist with cable management, workstation setup, and office moves or reconfigurations.
Create and maintain standard operating procedures (SOPs) and documentation for common tasks.
Provide courteous and professional support to end users; communicate ticket status and resolution steps clearly.
Follow IT security and compliance policies when handling equipment and data.

Requirements

0-2 years of professional experience in IT support, desktop support, or hardware technician roles.
Basic familiarity with Windows or Linux operating systems (installation, configuration, troubleshooting).
Comfortable working with PC hardware components (SATA/SSD/HDD, RAM, power supplies, motherboards) and common peripherals.
Strong problem-solving skills and an attention to detail.
Good verbal and written communication skills; customer-service oriented.
Ability to lift and move hardware (typically up to 50 lbs.) and work in office or data-center environments.
Willingness to work occasional extended hours for deployments or hardware refreshes., * Security+ certification required.
Experience with Jira ticketing systems desired.