Application Support Consultant - Hybrid - SaaS

An established and successful software provider is looking for an Application Support Consultant to join its growing Customer Success team. Supporting more than 2,500 businesses worldwide, the organisation develops ERP software covering accounting, stock management, CRM, e-commerce, business intelligence and supply chain management.

This is an excellent opportunity for someone who enjoys working with technology, supporting customers and investigating varied technical and operational issues. The successful candidate will respond to customer enquiries, document reported issues and work towards effective solutions while delivering a friendly and professional customer experience.

• Day-to-day experience using accounting, ERP or business management software; or a degree or equivalent qualification in computer science, accounting or business
• Alternatively, strong financial acumen with knowledge of financial and management reporting
• A systematic and analytical approach to problem-solving
• A proactive, positive attitude and the ability to use initiative
• Excellent written and verbal communication skills
• A friendly and empathetic approach to customer support
• The ability to work independently and collaboratively
• Confidence working under pressure while maintaining a positive customer experience
• The ability to translate business requirements into clear technical information

Experience with any of the following would be advantageous, although training will be provided:

• SQL Server, MySQL, SQL scripting or SQL administration tools
• FTP/SFTP, SSL certificates, REST APIs, SOAP, SoapUI or Postman
• Excel and CSV files
• Third-party integrations, EDI, logistics or warehouse management systems
• CRM, e-commerce or business intelligence solutions

• Competitive salary, depending upon experience
• Hybrid and flexible working
• Private healthcare
• Employer pension contribution
• Exercise and fitness reimbursement
• 25 days’ annual leave plus bank holidays
• Comprehensive training and ongoing development
• Excellent career progression opportunities
• Supportive, collaborative culture with regular social activities