End User Computer Senior Specialist

• Design and deliver Intune-based endpoint management solutions across Windows, iOS, Android, MacOS, AvD and W365
• Lead customer workshops, discovery sessions and design engagements focused on modern endpoint strategy
• Build and optimise Autopilot, provisioning workflows, configuration profiles, compliance policies and security baselines
• Design and implement device compliance, identity-driven access and Zero Trust-aligned controls
• Troubleshoot complex endpoint issues and act as a senior escalation point for device, policy and configuration challenges
• Develop governance frameworks for device lifecycle, patching, application deployment and operational excellence
• Produce high-quality documentation, design artefacts and customer-ready technical deliverables
• Collaborate with Sales and commercial teams to contribute to commercial proposals on solution designs
• Undertake customer MCI (FA Accelerate) workshops including W365

Technologies:

• Android
• Cloud
• Copilot
• Support
• macOS
• Mobile
• PowerShell
• Security
• Windows
• iOS

More:

We are Intercity Technology, a technology solutions partner providing reliable and secure technologies across communications, cloud and managed services. We are a people-focused business that combines passion, expertise and dedication to deliver extraordinary results for customers. This is a hybrid role with travel once a week to our Meppershall site and occasional customer visits after training. We offer 33 days holiday including bank holidays, increasing annually by up to five additional days, annual pay reviews, a holiday buy scheme, an all-company bonus scheme, death in service cover, an employee assistance programme, company pension, an active social calendar, and a strong focus on development through structured learning, funded certifications and clear career progression. We are proud of our achievements, including a Customer Net Promoter Score of 92, Gold Investors in People accreditation, Employer of the Year 2025 at the British Business Excellence Awards, and a Gold EcoVadis rating placing us among the top 3% of companies for sustainability performance. We are committed to equal opportunities, fair selection and pre-employment checks to support our ISO27001 and Cyber Essentials Plus certifications.

• Strong experience delivering Intune, Autopilot and modern endpoint management projects in a Professional Services organisation, consultancy or other customer-facing environment
• Strong experience in Windows PowerShell scripting
• Deep understanding of Windows 10/11, AvD, W365 and mobile configuration management, security baselines and device lifecycle processes
• Solid knowledge of Microsoft Entra ID, Conditional Access and identity-driven device controls
• Solid understanding of application deployment, packaging, Win32 apps, MSIX or enterprise app lifecycle management
• Ability to troubleshoot complex device, policy and compliance issues across diverse environments
• Knowledge of Windows Update for Business, feature update rings and patch governance
• Strong communication skills and confidence leading customer workshops and technical discussions
• A structured, methodical approach with ownership of outcomes
• Ability to prioritise workloads and switch between tasks quickly
• Ability to adhere to, uphold and develop processes
• Good documentation skills
• Experience with customer workshops including W365
• Advantageous, but not essential: Microsoft certifications such as MD-102, MS-102, SC-300, SC-400 or AZ-140
• Advantageous, but not essential: Experience with Defender for Endpoint, security hardening or Zero Trust architecture
• Advantageous, but not essential: Knowledge of other third-party tooling such as Robopack
• Advantageous, but not essential: Experience migrating from legacy tooling such as SCCM, JAMF, MobileIron or Workspace ONE to Intune
• Advantageous, but not essential: Experience designing BYOD, COPE or frontline worker device strategies
• Advantageous, but not essential: Knowledge of Copilot for M365 and Security Copilot