Service Desk Technician II - Dayton

Phone support/ tech / ticket coordinator First call resolution - resolve ticket right then and there. Manage open que and tickets sitting in que. Office size - Maning phones Responding to email, voicemail First line of defense Mac OS and Linux would be highly preferred

2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience. Experience providing high-volume phone-based technical support. Strong customer service and communication skills. Experience troubleshooting and resolving issues in a Windows environment. Experience with: Active Directory User account administration Microsoft 365 VPN and remote connectivity troubleshooting Experience working within a ticketing system such as ServiceNow, Remedy, Zendesk, or similar platforms. Ability to manage multiple priorities while maintaining ownership of support tickets. Experience documenting incidents and following established support processes. Strong troubleshooting and problem-solving skills.

Nice to Have Skills & Experience

macOS support experience Linux support experience Experience supporting users across Windows, macOS, and Linux environments. Proven ability to achieve strong first-call resolution metrics. Experience managing ticket queues and reducing aged tickets. Familiarity with device imaging, deployment, and workstation setup. Experience supporting distributed or remote users. Certifications such as: CompTIA A+ Network+ Linux+ Equivalent technical certifications

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.