Level 3 IT Tech Support Manager

We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support Manager, you will handle numerous higher level technical issues for our company and Clients and will be responsible for managing and overseeing our Level I and II IT support operations, ensuring efficient and effective workflow. We will support your career growth with advanced tools. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position - this must be worked on-site. Must have management experience and organization skills.

· 5 years minimum experience in an IT field

· 5 years minimum experience in a Management Position

· Experience with installation, configuration and monitoring of small networks and firewalls

· Experience with MSP

· Experience supporting users with Office 365 applications (to include MS Teams)

· Can take detailed notes and reports on clients

· Ability to handle multiple tasks in rapid succession

· Strong attention to accuracy and detail with troubleshooting and problem-solving skills.

· Experience working with active directory, VPN, and SQL servers is preferred

· IT related Associates or Bachelor’s Degree, or comparable experience

· Experienced with FM Audit, Connectwise, or IT ticketing software

· Experience writing SOPs

· Experience with IP Phones, Business Solutions, Computer Servers, Copying Machines, Customer Service Management, Detail Oriented, Fax Machines, Firewalls, High Tech Industry, IP (Internet Protocol), Identify Issues, Information Technology & Information Systems, Information Technology Software, Internet Security, Life Insurance, Microsoft Active Directory, Microsoft SQL Server, Multitasking, Network Monitoring, Operations Management, Organizational Skills, Printers, Problem Solving Skills, Standard Operating Procedures (SOP), Technical Leadership, Technical Support, VPN (Virtual Private Network), Willing to Travel

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. We help businesses with computers, servers, cyber security, telephones, copiers, faxes, printers and other technology solutions. As a family-run business we treat all our employees like family and can’t wait to grow our qualified team.

Why work for Morris Business Solutions:

· Supportive and motivational team with a family style environment

· Competitive benefits including a 401K with company match

· Generous bonus and raises based on performance

· We are a growing company with plenty of room for career growth

· All-inclusive annual trip for top employees, * Medical Insurance

• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401K with company match
• Company paid Life Insurance
• Paid Time Off plus Paid Holidays
• Yearly Raises
• Employee Assistance Programs
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Canary Islands and Key West.