We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support Manager, you will handle numerous higher level technical issues for our company and Clients and will be responsible for managing and overseeing our Level I and II IT support operations, ensuring efficient and effective workflow. We will support your career growth with advanced tools. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position - this must be worked on-site. Must have management experience and organization skills.

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, * 5 years minimum experience in an IT field

• 5 years minimum experience in a Management Position
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP
• Experience supporting users with Office 365 applications (to include MS Teams)
• Can take detailed notes and reports on clients
• Ability to handle multiple tasks in rapid succession
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
• Experience working with active directory, VPN, and SQL servers is preferred
• IT related Associates or Bachelor’s Degree, or comparable experience
• Experienced with FM Audit, Connectwise, or IT ticketing software
• Experience writing SOPs
• Experience with IP Phones

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, * Competitive benefits including a 401K with company match
• Generous bonus and raises based on performance
• We are a growing company with plenty of room for career growth
• All-inclusive annual trip for top employees, * Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401K with company match
• Company paid Life Insurance
• Paid Time Off plus Paid Holidays
• Yearly Raises
• Employee Assistance Programs
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Canary Islands and Key West.

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