Sr Analyst Digital Experience Support

Your primary focus will be on removing friction from the bottom of funnel guest experience by influencing operational and technical capabilities related to (but not limited to) the digital order pipeline and reducing top guest contact drivers. You will leverage operational and digital expertise to triage and facilitate resolution of technical and process issues within the digital guest experience, monitor digital order pipelines, recover from guest impacting issues, execute operational support, and drive continuous improvements to the guest experience. You will also provide efficient execution of Target’s Digital business processes to maximize revenue, profitability, and guest conversion rates while ensuring a superior guest experience., * Independently identify and analyze operational and guest data to identify trends and build business cases to influence long term solutions that drive demand sales and improve the guest experience

• Translate complex technical findings into clear, actionable mitigation recommendations for business stakeholders
• Serve as a consultant and advisor to not only our Digital Operations team, but also Product, Guest Services, Fraud/Cyber, GSCL, Stores, and other key partners across the enterprise
• Demonstrate advanced proficiency in digital analytics and data platforms (e.g., DOMO, Greenfield, SQL, Fullstory) sufficient to independently perform root cause analyses of production-impacting defects, develop operational monitoring views, and advise cross-functional partners on corrective strategies
• Serve as a liaison between various business, operational, and technology teams (across geographies) to triage, prioritize, and drive resolution of live production-impacting digital issues
• Perform Lead on Duty (LOD) responsibilities as a core operational function, including continuous health metric monitoring and reporting, real-time incident command, escalated issue management, and executive-level communication during active production-impacting events
• During live digital incidents, partner with business and support teams to make critical and time-sensitive business and guest impacting decisions related to order cancellations, guest recoveries, and guest communication

• Four year college degree, or equivalent experience
• 5-7 years total experience with some digital/e-commerce experience/background
• Operational knowledge of how digital orders move through the order pipeline
• Excellent analytical, critical thinking, & problem solving skills
• Ability to manage dynamic, fast-paced changes
• Excellent communication skills
• Ability to make complex ideas simple to understand
• Experience building and analyzing quantitative data using visualization tools (such as SQL, DOMO, Greenfield, Fullstory, etc) to build dashboards and derive insights from data
• Proficiency with Microsoft Office and other MS applications, including excellent Microsoft Excel skills and strong Microsoft PowerPoint skills
• Required to be on-call 8am-8pm including weekends for one week on ~5 week rotational basis with increased coverage during Q4 to ensure uninterrupted real-time digital experience support, Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.

Competitive benefits

We are proud to provide benefits that support you, your family and your future.

Health and well-being

Target offers comprehensive medical, dental and vision insurance plans. Plus, get free 24/7 virtual care and mental health support.

Financial well-being

Your financial future is bright with TGT 401(k) offering 5% eligible contribution matching and more discount and reimbursement programs.

Paid time off

Target encourages work-life balance by offering eligible team members vacation time and paid national holidays, sick time and family leave.

Education assistance

Target’s industry-leading education assistance benefit, Dream to Be, offers tuition-free programs to support your growth.

Market-leading pay

Target is a proud pay leader in retail and highly competitive with other large companies, providing equitable and competitive pay for all.

Team Target discount

Team members get a 10% discount at all Target stores and Target.com, along with 20% off wellness products and 20% off adult owned-brand apparel and accessories. Plus, get an additional 5% savings with a Target Circle Card. More about pay & benefits

Eligibility requirements may vary based on position, average hours worked, length of service and program requirements. Benefits are subject to change.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

A role on the Digital Operations & Guest Experience Team is an opportunity to make sure that Target always delivers on its brand promise to guests through seamless events and continuous improvement of their shopping journey.

As part of the enterprise Digital Experience Support model, this position supports the bottom of the digital funnel across all channels. This role provides real-time, round-the-clock production environment monitoring, incident triage, and resolution through rotational extended-hours coverage through global partnership, while conducting defect and incident management for technical teams, and sharing feedback and learnings with business teams.