Product Owner

We’re seeking a Product Owner to join our growing team and help shape the future of healthcare technology. In this role, you’ll own a product area end-to-end, defining priorities, guiding execution, and ensuring delivered work drives meaningful customer and business outcomes across a highly impactful healthcare platform. The Product Team owns the core product experience and customer satisfaction while also serving as the force that takes the AI and automation advancements coming out of Alpha Lab and Engineering and scales them into the hands of as many customers as possible. It’s meaningful, high-impact work - and we’re growing the team to meet the moment., * Own and prioritize the product backlog, aligning work to customer value, business impact, and strategic goals

• Define and communicate product direction for a product area in close partnership with Product Management
• Make independent trade-off decisions across enhancements, defects, and operational needs
• Lead release planning and coordinate delivery across engineering, QA, and cross-functional teams
• Work directly with customers and stakeholders to validate needs, assumptions, and solutions
• Ensure requirements and acceptance criteria are clear, complete, and ready for development
• Monitor delivery outcomes and adjust priorities based on performance data and feedback
• Drive alignment across teams for cross-product initiatives
• Identify and prioritize opportunities to apply AI and automation to improve product workflows
• Define direction, success criteria, and guardrails for AI-enabled capabilities
• Evaluate value, feasibility, and risk when choosing between AI-driven and traditional solutions
• Communicate the value, limitations, and expectations of AI-enabled features to stakeholders

• Bachelor’s degree in computer science, engineering, business, or a related field, or equivalent experience
• 2+ years of experience in software product management or product ownership roles
• Demonstrated ownership of backlog prioritization and delivery outcomes
• Experience making clear trade-off decisions across competing priorities
• Experience working directly with customers and business stakeholders to define and validate solutions
• Proven ability to lead cross-functional teams and align stakeholders
• Strong analytical, strategic thinking, and decision-making skills
• Experience delivering enterprise software solutions (on-prem, hosted, or cloud-based), preferably with complex or configurable systems

Preferred:

• Experience in healthcare, pharmacy, or regulated technology environments
• Experience delivering or managing features that incorporate automation or AI capabilities
• Ability to evaluate trade-offs, risks, and expected outcomes of AI-enabled solutions in an enterprise context

Skills & Competencies:

• Product Prioritization: Aligns work to customer value and business outcomes
• Ownership & Accountability: Owns delivery and results for a product area
• Strategic Thinking: Connects execution to broader product direction
• Decision-Making: Makes clear, independent trade-off decisions
• Stakeholder Influence: Aligns cross-functional teams and leadership
• Customer Insight: Translates real-world workflows into product value
• Execution Leadership: Drives coordinated delivery across teams
• AI Strategy Awareness: Understands where AI meaningfully improves workflows
• Trade-off Evaluation: Weighs AI vs. rules-based approaches effectively
• Outcome Measurement: Defines and tracks success of AI-enabled features
• Risk Awareness: Considers data quality, reliability, and operational constraints

Your decisions directly impact patient safety and pharmacy operations across the healthcare system.

Modern Work Environment: Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.

Work-Life Balance:

• Hybrid work policy with flexible hours
• Remote-Work Bank for additional flexibility
• Paid parking provided
• PTO day on your birthday
• Floating holidays

Comprehensive Benefits:

• Competitive salary
• 100% paid parental leave
• 401(k) with company match
• Comprehensive medical, dental, and vision coverage

Growth-Focused Culture:

• Continuous learning and professional development opportunities
• Cross-functional collaboration with Product, Engineering, UX, and Customer teams
• Clear leadership and product-growth career paths

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.