Program Manager - Infrastructure/Tools

Experteer Overview In this role you will lead the development and governance of internal tools and processes within the Marketing Department, shaping workflows that boost efficiency for marketing and sales. You will partner with software teams and cross-functional stakeholders to deliver employee-facing platforms, data tools, and infrastructure products. You will also oversee ISO documentation, pFMEA activities, and the Marketing SOP handbook to ensure quality and compliance. This position offers a dynamic, impact-driven environment where you drive continuous improvement and cross-team collaboration. Compensation / Benefits * Define and drive internal tool and process development to increase marketing and sales efficiency * Lead process reengineering to optimize workflows and remove bottlenecks * Oversee sales tool enhancements, gather requirements, write functional specs, and coordinate with software teams * Review and maintain ISO Work Instruction Procedures (WIPs) and lead pFMEA activities for continuous improvement * Own and maintain the Marketing Department SOP handbook in collaboration with cross-functional leads * Support channel marketing initiatives and align programs with business objectives * Monitor program performance, generate insights, and implement improvements Tasks * Bachelor’s degree in Engineering, Industrial Engineering, Computer Science, Information Technology, or related technical field * 5-8 years in product management, process engineering, program management, or operations * Hands-on technical background with servers, components, or data center environments preferred * Experience defining requirements and driving internal tool development and ISO/compliance processes * Strong project management and organizational skills; excellent written and verbal communication Key requirements * comprehensive benefits package * bonus programs * equity award programs

Support for continuous improvement * Own and maintain the Marketing Department SOP handbook in collaboration with cross-functional leads * Support channel marketing initiatives and align programs with business objectives * Monitor program performance, generate insights, and implement improvements Tasks * Bachelor’s degree in Engineering, Industrial Engineering, Computer Science, Information Technology, or related technical field * 5-8 years in product management, process engineering, program management, or operations * Hands-on technical background with servers, components, or data center environments preferred * Experience defining requirements and driving internal tool development and ISO/compliance processes * Strong project management and organizational skills; excellent written and verbal communication Key requirements * comprehensive benefits package * bonus programs * equity award programs