Desktop Support Technician

As a Desktop Support Technician III, you will serve as a senior-level technical resource responsible for supporting, installing, and maintaining a wide range of end-user computing technologies. This role combines hands-on technical support, project leadership, and customer service while partnering with internal stakeholders and technology teams to ensure reliable IT operations. Responsibilities

• Lead, plan, coordinate, and execute complex desktop support projects and technology initiatives.
• Provide advanced technical support for computers, servers, network equipment, audio/video systems, telephony solutions, and related peripherals.
• Diagnose and resolve hardware, software, operating system, network, and infrastructure issues within established service guidelines.
• Install, configure, and support desktop and laptop systems, operating systems, collaboration tools, and associated technologies.
• Document troubleshooting procedures, resolutions, and installation processes.
• Build and maintain strong working relationships with customers, leadership teams, engineering partners, and colleagues.
• Mentor and coach team members while coordinating support activities and project deliverables.
• Provide guidance to users regarding technology standards, equipment recommendations, and approved solutions.
• Effectively manage multiple priorities, balancing project work with day-to-day operational support.
• Ensure compliance with organizational policies related to asset management, travel expenses, and operational procedures.
• Serve as a professional representative of the IT organization and promote a customer-focused culture.
• Perform additional duties as assigned.

• High school diploma or equivalent.
• 3+ years of customer-facing end-user technology support experience.
• Advanced knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience supporting desktop and laptop hardware, operating systems, and peripheral devices.
• Strong troubleshooting skills across hardware, software, networking, audio/video, telephony/VoIP, and infrastructure components.
• Experience configuring and supporting collaboration and conferencing technologies.
• Strong customer service, interpersonal, and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Proven ability to analyze technical issues, identify root causes, and implement effective solutions.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated leadership skills and experience supporting or coordinating projects.
• Ability to effectively partner with customers and IT teams to meet service expectations and deadlines.

Preferred Qualifications:

• Experience supporting macOS and iOS devices.
• Experience working in a large enterprise technology environment.
• Knowledge of server configurations, functionality, and support.
• Understanding of network topologies and network operating systems.
• Experience supporting enterprise telephony/VoIP platforms.
• Prior mentoring, coaching, or team leadership experience.
• Project management experience within an IT support environment.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

DAHL Consulting is currently partnering with a leading organization in the property and casualty insurance industry. This established enterprise supports millions of customers nationwide and relies on innovative technology solutions to drive business operations. We are seeking a Desktop Support Technician III to provide advanced technical support, lead complex technology initiatives, and deliver exceptional service to end users in a fast-paced corporate environment. This is a 100% onsite position in St. Paul, Minnesota.