Salesforce Administrator

The Salesforce Administrator is responsible for configuring, operating, and supporting ECU’s enterprise Salesforce environment as part of the centralized Enterprise CRM Platform Team. This role focuses on building and maintaining declarative solutions such as Flows, layouts, permissions, and validation rules, while collaborating with developers on programmatic functionality. The Administrator manages security and access controls, resolves Level 2 support tickets, and ensures platform reliability through documentation, testing, and participation in release readiness activities. Additional responsibilities include creating reports and dashboards, performing routine data quality tasks, and contributing to user adoption through targeted training and enablement materials. By partnering with technical and functional stakeholders, and working within sprint-based delivery and continuous improvement practices, the Administrator ensures that all configurations adhere to institutional security standards, support peak academic periods, and align with ECU’s mission to deliver secure, scalable, and high-quality CRM solutions.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy.

Bachelor’s degree or equivalent combination of education and experience.

All degrees must be received from appropriately accredited institutions. License or Certification Required by Statute or Regulation NA Preferred Education, Knowledge, Skills, and Experience

• Prior experience with university or nonprofit CRM environments, especially with a strong focus on documenting configuration decisions, maintaining data quality, and supporting institution-wide business processes.
• Ability to explain when and why declarative solutions are preferred, and to collaborate effectively with developers on programmatic builds, including supporting and maintaining programmatic functionality once deployed.
• Experience providing production Salesforce support in an enterprise environment, including triaging issues, identifying root causes, and communicating clearly with both technical and non-technical stakeholders.
• Salesforce Certified Administrator credential is strongly preferred; additional certifications such as Education Cloud Consultant or Advanced Administrator are considered a plus.
• Familiarity with compliance standards such as FERPA, HIPAA (as applicable), PCI, and institutional data handling policies, particularly as they relate to user access, data visibility, and platform configuration.
• Demonstrated ability to create and maintain clear administrative documentation, including configuration rationales, standard operating procedures, and support knowledge articles.
• Exposure to the following tools and technologies:
• Salesforce (Education Cloud/EDA preferred; Service Cloud, Experience Cloud, Public Sector Solutions, Marketing Cloud as applicable
• Agile Accelerator
• DevOps tools: Git/SFDX, DevOps Center, Gearset, CI runners, test automation frameworks, including participation in multi-environment testing and release processes
• Integration platforms: MuleSoft / ETL; SSO / IdP
• BI tools: Power BI

East Carolina University (ECU) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C., which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

The university supports its workforce through a wide range of professional development opportunities designed to foster career growth and skill advancement. Eligible employees also benefit from a comprehensive benefits package that promotes a healthy work-life balance. Primary Purpose of Organizational Unit Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The University’s Salesforce Team within ITCS provides strategic, technical, and operational support for ECU’s enterprise Salesforce platform, which underpins CRM capabilities across admissions, student success, advancement, and engagement. This team is responsible for delivering secure, scalable, and high quality solutions that enable ECU to optimize constituent experiences and institutional outcomes. Core functions include both declarative and programmatic configuration, platform administration, integration with enterprise systems (SIS, ERP, LMS), release management, data governance, and user enablement. By partnering with functional stakeholders and leveraging Salesforce best practices, the team ensures that ECU’s CRM environment remains reliable, compliant, and aligned with the university’s mission to enhance student success and operational excellence. Primary Purpose of Position, Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.