Senior IT Professional I

The Senior IT Professional I provides technical leadership for a unit-level project or operation, which relies on multiple technical fields. Provides technical oversight for the application of and compliance with the unit’s technical standards. Coordinates the technical activities of a project team. Completes reports and summaries for management and users including project status reports, problem reports, and progress summaries.

Essential Duties and Tasks:

Technical Oversight and Guidance

• Assists in conducting research and formulating recommended solutions for technical problems.

• Serves as a resource for internal and external staff.

• Provides technical guidance for the development of computing plans for customers.

• Provides technical guidance and coordination with network plans for customers.

• Coordinates, designs, and tests disaster recovery plans.

• Provides technical guidance on maintaining system security and protecting data.

Staff Management and Development

• Leads, motivates, and coaches staff members.

• Models ethical and performance standards while promoting collaboration and cooperation.

• Recruits, supervises, and conducts performance reviews for technical staff.

• Facilitates the analysis of personnel and area needs and risks.

• Directs the preparation of documentation and reports for management.

Client Collaboration and Support

• Works with clients to understand their needs and identify appropriate technical solutions.

• Empowers end-users by providing training on software applications.

• Acts as a liaison between technical support teams and clients to ensure clear communication.

Process Development and Improvement

• Conducts research to identify best practices and develops new procedures as needed.

• Assists in the creation of internal documentation and knowledge base articles.

• Promotes adherence to established procedures and training on operational protocols.

Infrastructure and Maintenance Oversight

• Monitors building management and alert systems for operational efficiencies.

• Oversees daily inspections of technical equipment and infrastructure.

• Collaborates with technical staff on new technology deployments.

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Five years of related experience.

Preferred Qualifications:

• Experience leading unit level IT projects from inception to deployment, including timeline management, resource coordination, stakeholder communication, and post-implementation support.

• Experience delivering high touch customer support, managing client expectations, and building strong working relationships with faculty and researchers in a high pressure environment.

• Experience supporting and administering endpoints (e.g., Active Directory, Jamf Pro) in a multi-platform environment (Windows, Linux & macOS).

• Knowledge of State of Texas IT regulations, software/hardware procurement compliance, and accessibility standards (e.g., DIR guidelines, EIR accessibility).

• Experience installing, configuring, and maintaining specialized scientific or research software applications.

• Knowledge of fundamental networking concepts.

Knowledge, Skills, and Abilities:

• Ability to multitask and work cooperatively with others.

• Knowledge of word processing and spreadsheet applications.

• Excellent written communication, analytical, interpersonal, and organizational skills.

Physical Requirements:

• Ability to lift and move heavy objects.

Other Requirements and Factors:

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system

• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.