IT Professional I

The IT Professional I meets the IT needs of a unit requiring multifaceted technical expertise. Performs specialized functions in areas such as systems, services, applications, and/or database management while providing unit-level support across multiple technical fields. Serves as a subject matter expert for audio visual systems and teleconferencing technologies and provides technical support to faculty and staff. This position plays an integral role in supporting the success and development of student telelearning platforms., * Installs, configures, maintains, and upgrades workstation hardware, software, and peripheral devices.

• Relocates and sets up computer equipment as needed.
• Provides training and guidance to departmental student workers on workstation support procedures.
• Investigates, troubleshoots, and resolves workstation, hardware, software, and network-related issues.
• Recommends workstation upgrades and enhancements based on departmental needs.
• Provides recommendations and specifications for workstation, peripheral, and hardware purchases.
• Monitors and maintains workstation security and compliance with departmental standards.

General Support

• Provides centralized support for computer needs, both on campus and regional locations supported by the department.
• Provides centralized technical support for computer-related needs across campus and regional locations supported by the department.
• Researches, recommends, and resolves a variety of technical and procedural issues for customers.
• Provides mobile device support for iOS and Android devices.
• Configures and troubleshoots VPN connectivity.
• Troubleshoots network connectivity issues.
• Provides project estimates, status updates, and progress reports as needed.
• Collaborates with departmental staff to identify technology needs and support departmental goals and objectives.
• Recommends solutions to improve efficiency and enhance departmental operations.
• Ensures work is completed accurately and in compliance with departmental and project quality standards.

Departmental Support

• Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department.

Training

• Participates in training and professional development sessions as needed., * Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.
• This position is security sensitive.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.
• This position allows alternate work location per TAMU guidelines.
• May be required to provide on-call support on nights and weekends as needed.
• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

• Bachelor’s degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Required Licenses and Certifications:

• CompTIA A+
• CompTIA Network+

Preferred Qualifications:

• Experience providing technical support in an information technology environment, including troubleshooting hardware, software, and network connectivity issues.
• Experience supporting audio visual systems, video conferencing platforms, or classroom/telelearning technologies.
• Experience providing end-user support in a higher education, enterprise, or large organizational environment.
• Experience installing, configuring, and maintaining workstation hardware, software, and peripheral devices.
• Experience supporting mobile devices, VPN connections, and basic network troubleshooting.
• Experience using IT service management or ticketing systems to document and resolve technical issues.
• Relevant technical certifications or training, including CompTIA A+, CompTIA Network+, ITIL, Microsoft certifications, or equivalent technical coursework.

Knowledge, Skills, and Abilities:

• Ability to multitask and work cooperatively with others.
• Must be able to work in a collaborative team environment.
• Strong interpersonal skills.
• Ability to prioritize multiple requests
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting., * Ability to lift and/or move medium weight objects.