Desktop Support Analyst

Wide Area Networks Service Management Process Improvement Local Area Networks Docking (Computers) Endpoint Management Enterprise Security Security Governance Lifecycle Management IT Service Management Organizational Skills CompTIA Certification Remote Access Systems Investment Management Full Stack Development Artificial Intelligence Infrastructure Security Business Transformation Remote Desktop Services Mobile Device Management Conference Room Technology Continuous Improvement Process Troubleshooting (Problem Solving) Information Technology Infrastructure Library, Our client is seeking a highly motivated and

customer-focused Desktop Support Analyst to provide exceptional technical

support to colleagues across the organization. This role serves as a critical

point of contact for end-user technology services, delivering support via

phone, remote tools, and in-person interactions. The ideal candidate will

possess strong technical troubleshooting skills, excellent customer service

abilities, and experience supporting enterprise environments across both Windows

and macOS platforms.

As a member of the IT support team, you will play a key role

in maintaining productivity by diagnosing and resolving technical issues,

managing user access, supporting hardware and software deployments, and

ensuring a seamless technology experience for employees. You will also

collaborate with infrastructure, security, and vendor teams to drive continuous

service improvement and operational excellence., * Provide Tier I and Tier II desktop support for end users through phone, remote access tools, and onsite support.

• Diagnose, troubleshoot, and resolve hardware, software, operating system, application, and connectivity issues.
• Support and maintain Windows and macOS desktop and laptop environments.
• Manage user accounts, security groups, and access permissions within Microsoft Active Directory.
• Configure, deploy, image, and support desktop and laptop systems using enterprise imaging solutions.
• Troubleshoot network-related issues including:
• LAN connectivity
• DNS resolution
• TCP/IP configuration
• Wi-Fi access
• VPN and remote connectivity
• Citrix environments
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Install, configure, and maintain desktop software and peripheral devices such as printers, scanners, docking stations, and mobile devices.
• Escalate complex issues to appropriate infrastructure, application, or security teams while maintaining ownership through resolution.
• Document incidents, requests, troubleshooting steps, and solutions within the IT Service Management platform.
• Assist with onboarding and offboarding processes, including workstation setup, account provisioning, and equipment deployment.
• Participate in enterprise patch management, system updates, and security remediation efforts.
• Provide after-hours and on-call support as needed for critical business operations.
• Coordinate with third-party vendors, service providers, and installers to ensure successful completion of projects and support activities.
• Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency.
• Maintain compliance with company security, governance, and regulatory standards., Operations Group Policy Communication User Accounts Microsoft Teams Windows Desktop Asset Management Technical Issues Desktop Computing Peripheral Devices Business Valuation Microsoft SharePoint System Administration Full Stack Development Azure Active Directory Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Operations Leadership Communication Microsoft 365 User Accounts Accountability Detail Oriented Self-Motivation Microsoft Excel Problem Solving Desktop Support Microsoft Teams Customer Service Active Directory Patch Management Technical Issues Operating Systems Microsoft Outlook Technical Support Peripheral Devices Business Valuation, * 3+ years of recent professional experience providing hands-on and remote desktop support in a corporate environment.

• Experience delivering technical support over the phone, remotely, and in person.
• Strong knowledge of:
• Microsoft Windows operating systems
• macOS operating systems
• Microsoft Active Directory administration
• Network troubleshooting principles
• Experience supporting:
• LAN/WAN connectivity
• DNS
• TCP/IP
• Wi-Fi networking
• VPN and remote access technologies
• Citrix environments
• Experience imaging, deploying, and supporting Windows and Mac devices.
• Strong understanding of desktop hardware, peripherals, and endpoint technologies.
• Experience with Microsoft 365 administration and end-user support.
• Excellent communication and customer service skills with the ability to support both technical and non-technical users.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment., * Experience supporting financial services, investment management, or professional services organizations.
• Working knowledge of ITIL frameworks and service management best practices.
• Experience with endpoint management and device lifecycle management tools.
• Knowledge of enterprise security practices, vulnerability remediation, and patch management processes.
• Experience supporting conference room technologies and collaboration platforms.
• Exposure to mobile device management (MDM) solutions.
• Relevant certifications such as:
• CompTIA A+
• Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation

Desired Skills & Competencies

• Advanced troubleshooting and analytical problem-solving skills.
• Ability to diagnose and resolve complex technical incidents independently.
• Strong attention to detail and commitment to customer satisfaction.
• Ability to work effectively both independently and within a team environment.
• Strong sense of ownership, accountability, and follow-through.
• Ability to communicate technical concepts clearly to non-technical users.
• Proactive mindset focused on continuous improvement and service excellence., Mac OS Operations Leadership Communication Microsoft 365 User Accounts Accountability Detail Oriented Self-Motivation Microsoft Excel Problem Solving Desktop Support Microsoft Teams Customer Service Active Directory Patch Management Technical Issues Operating Systems Microsoft Outlook Technical Support Peripheral Devices Business Valuation Financial Services Wide Area Networks Service Management Process Improvement Local Area Networks Docking (Computers) Endpoint Management Enterprise Security Security Governance Lifecycle Management IT Service Management Organizational Skills CompTIA Certification Remote Access Systems Investment Management

This is a Contract position based out of Boston, MA. Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.