IT Support Specialist

We are seeking a Desktop Support Technician to provide both hands-on and remote technical support to end users across the organization. This role will be responsible for troubleshooting hardware, software, operating systems, and network-related issues while supporting endpoint deployment and management initiatives. The ideal candidate will have strong customer service skills, a solid technical foundation, and experience supporting enterprise desktop environments., * Provide Tier 1 and Tier 2 desktop support for end users through phone, remote, and onsite support channels.

• Troubleshoot and resolve issues related to Windows desktops, laptops, peripherals, and mobile devices.
• Deploy, configure, and maintain desktop and laptop systems using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Perform device imaging, provisioning, software installations, upgrades, and system migrations.
• Support Active Directory user and group administration, including password resets, account management, and access troubleshooting.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and other productivity tools.
• Diagnose and resolve network connectivity issues, including VPN, Wi-Fi, and wired network problems.
• Manage and track incidents, service requests, and asset inventory through the organization’s ticketing system.
• Escalate complex technical issues to appropriate infrastructure, network, or systems teams.
• Assist with onboarding and offboarding activities, including workstation setup, equipment deployment, and user access provisioning.
• Document troubleshooting steps, resolutions, and technical procedures., Planning Apple IOS Operations Communication Microsoft 365 Issue Tracking Customer Support Help Desk Support Business Valuation Technical Projects Microsoft Windows 10 IT Service Management Full Stack Development Service-Level Agreement Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting Computer-Generated Imagery Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0, Service Improvement Technology Solutions, Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Service Improvement Planning Management Information Systems Troubleshooting (Problem Solving) +0

Google IT Support IT Support Specialist TEKsystems

Washington, DC*Hybrid

Jamf Mac OS Bomgar Timelines Apple IOS Scheduling Operations ServiceNow CompTIA A+ Smart Cards Multitasking Communication Microsoft 365 Problem Solving Customer Service Microsoft Office Active Directory Asset Management CompTIA Network+ Deskside Support Google Workspace Microsoft Windows Business Valuation Software Solutions IT Service Management Organizational Skills Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) +0

Communication Microsoft 365 Prioritization Problem Solving Desktop Support Microsoft Teams Customer Service Active Directory Endpoint Devices Technical Issues Operating Systems Microsoft Outlook Help Desk Support Microsoft Windows Account Management Peripheral Devices Business Valuation Endpoint Management Willingness To Learn IT Service Management Software Installation Full Stack Development Azure Active Directory Artificial Intelligence Network Troubleshooting Business Transformation Remote Desktop Services Configuration Management Hardware Troubleshooting Remote Technical Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), * 3+ years of experience providing hands-on and remote desktop support in an enterprise environment.

• Experience deploying, imaging, and troubleshooting endpoint devices using Microsoft Intune and/or Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Previous help desk or desktop support experience supporting users with technical issues related to:
• Active Directory
• Microsoft Teams
• Outlook
• Microsoft 365 applications
• Network connectivity
• End-user software applications
• Strong knowledge of Windows operating systems and desktop hardware.
• Experience troubleshooting printers, peripherals, and mobile devices.
• Familiarity with ticketing systems and IT service management processes.
• Excellent customer service, communication, and problem-solving skills., * Experience supporting hybrid or cloud-based Microsoft environments.
• Knowledge of Azure Active Directory / Entra ID.
• Familiarity with remote support tools and endpoint management solutions.
• Technical certifications such as CompTIA A+, Microsoft Fundamentals, or related certifications are a plus.

Key Attributes

• Strong troubleshooting and analytical mindset.
• Customer-focused approach to technical support.
• Ability to prioritize and manage multiple support requests.
• Effective communication skills with both technical and non-technical users.
• Team-oriented with a willingness to learn and adapt to new technologies., Advocacy Operations Leadership Management Innovation ServiceNow Multitasking Communication Microsoft 365 Detail Oriented Problem Solving Decision Making Customer Service Computer Science Active Directory Technical Issues Operating Systems Vendor Management Technical Support Help Desk Support Computer Hardware Project Management Business Valuation

This is a Contract to Hire position based out of Columbia, MD. Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.