Full Stack Development

Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per day. The end users can call, email or put a ticket in for resolution. The support can be in person or remote.

Common remote tools are LogMeIn Rescue and Microsoft Teams. Other common tools and technologies and what’s required with each are.

*Active Directory- Reset Passwords, Review Group Membership

*Windows OS- Troubleshoot basic functions, printing, network connectivity, access to file shares, Windows and application updates, scanning for malware, imaging of hardware.

*O365- Troubleshooting access issues, documenting requirements and escalating where appropriate.

The technician will also be required to document properly and update knowledge articles in Track-IT the ticketing system our customer uses., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Technician TEKsystems

Catonsville, MD*Remote

Triage Operations Microsoft Excel Microsoft Outlook Microsoft Windows Business Valuation Microsoft PowerPoint Full Stack Development Artificial Intelligence Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0

Google IT Support Helpdesk Support Specialist TEKsystems

Columbia, MD*Hybrid

Operations Microsoft 365 Issue Tracking Microsoft Teams Customer Service Active Directory Help Desk Support Business Valuation Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Information Technology Operations Troubleshooting (Problem Solving) +0 Helpdesk Support Technician - Deployment Support TEKsystems

Bethesda, MD*On-Site

Scheduling Operations Customer Service Active Directory Secret Clearance Technical Issues Help Desk Support Business Valuation Deployment Project Full Stack Development Artificial Intelligence Business Transformation Self Service Technologies Identity And Access Management +0

Imaging, Customer service, Hardware, Office 365, Windows, Troubleshooting

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.