Technical Platform Manager - Technology

As a Technical Platform Manager at the PRI, you will be responsible for the hands-on technical design, implementation and ongoing evolution of our product technology platform ecosystem. This is a technical delivery role reporting to the Interim CTO , focused on ensuring the platform is well architected, scalable, secure, integrated and fit for purpose. You will work closely with our product teams, internal IT teams and external delivery partners to translate business and product needs into robust technical solutions, covering architecture, system design, API connectivity, web technologies, database technologies, infrastructure requirements, capacity planning and implementation oversight.

The role will provide practical technical leadership across platform delivery and change, working directly with product owners, data teams, infrastructure specialists, Salesforce and application team colleagues, security colleagues, vendors and other technology stakeholders. The postholder will be expected to contribute their own technical expertise to design decisions, implementation activity, troubleshooting and platform improvement, ensuring decisions are coherent, sustainable and aligned with PRI’s wider technology ecosystem.

Core Responsibilities

• Lead the technical design and implementation of PRI’s product technology platform, ensuring solutions are scalable, secure, resilient and aligned with agreed business and product outcomes.
• Define and maintain the platform architecture, including system components, data flows, integration points, hosting considerations, environments and technical dependencies.
• Translate product and business requirements into clear technical specifications, solution designs, implementation plans and hands-on configuration or build activity where required.
• Assess infrastructure requirements and sizing needs, including capacity, performance, availability, scalability, monitoring and operational support considerations.
• Lead and contribute to technical implementation activity across internal IT teams, vendors and delivery partners, ensuring design decisions are implemented consistently and to the required quality.
• Support technical discovery, options analysis and build vs buy decisions, providing clear recommendations on feasibility, risk, cost, complexity and long-term maintainability.
• Own and document the technical architecture for the platform, ensuring it is well understood, kept up to date and aligned with PRI’s wider enterprise architecture and technology standards.
• Design, configure and oversee API connectivity, data exchange patterns and system integrations between the platform and related systems, including Salesforce, Microsoft 365, Azure services, identity management solutions, data platforms, reporting platforms, web technologies, database technologies and internal services.
• Work with security, infrastructure and data colleagues to ensure platform designs meet requirements for identity management, access control, data protection, monitoring, resilience and operational support.
• Establish clear technical design principles, standards and documentation so that platform changes are controlled, supportable and sustainable over time.
• Ensure the platform is designed and implemented with appropriate levels of performance, availability, resilience, backup, recovery, monitoring and supportability.
• Define non-functional requirements, including performance, scalability, security, accessibility, maintainability and operational support requirements.
• Monitor technical performance, issues and risks, using evidence and operational insight to drive continuous improvement and platform optimisation.

Communication and stakeholder engagement

• Work closely with product teams to understand roadmap priorities and ensure technical designs support current and future product needs. Collaborate with internal IT teams, including data, infrastructure, Salesforce, security and service management, to ensure platform changes are coordinated and aligned.
• Communicate technical options, decisions, risks and trade-offs clearly to technical and non-technical stakeholders, supporting informed decision making.
• Act as a technical bridge between product, business, technology and vendor teams, helping to ensure delivery remains coherent, practical and aligned to agreed outcomes.

Understanding the implications of industry and technology trends

• Stay up to date with relevant platform, cloud, integration, API, identity management, web, database, data and infrastructure trends, applying this knowledge to improve technical decision making and hands-on delivery.
• Identify opportunities to simplify the technical landscape, reduce duplication, improve resilience and increase the long-term maintainability of the platform.

Supporting us work better together

• Contribute to improving technical delivery processes, design documentation, implementation standards and ways of working across product and technology teams.
• Promote collaborative working across product, IT, data, infrastructure, Salesforce, vendor and support teams to ensure efficient and effective platform delivery.

Key technical skills

• Hands on technical design and implementation of cloud, SaaS, web, data and enterprise platform solutions.
• Solution architecture and systems design, including defining components, environments, data flows, dependencies and integration patterns.
• API design and implementation, connectivity and integration between enterprise systems, including Salesforce, Microsoft 365, Azure services, data platforms, reporting platforms and internal services.
• Infrastructure requirements definition, sizing, capacity planning, performance, availability, resilience, monitoring and operational readiness.
• Identity management solutions, access control, authentication, authorisation and secure integration approaches.
• Web technologies, including front-end, back-end, hosting, integration and performance considerations.
• Database technologies, including data modelling principles, database connectivity, data integrity, performance and security considerations.
• Technical documentation, including architecture diagrams, solution designs, technical specifications, implementation plans and support documentation.
• Troubleshooting, technical problem solving and continuous improvement across platform performance, reliability, integrations and supportability.

• Strong hands-on technical platform management, solution architecture, systems design or technical delivery experience, ideally within a SaaS, cloud, platform, web or data-driven environment.
• Experience designing, configuring and implementing technology platforms, including architecture, infrastructure requirements, integrations, environments, data flows, web technologies, database technologies and operational support considerations.
• Strong understanding of APIs, system integrations, identity management solutions, data exchange patterns, web technologies, database technologies and connectivity between enterprise systems.
• Experience working with infrastructure, data, CRM, Salesforce, Azure, Microsoft 365, identity management, web, database, security and service management teams to deliver joined-up technical solutions.
• Ability to assess non-functional requirements, including performance, scalability, availability, resilience, security, monitoring and maintainability.
• Experience producing clear technical documentation, including architecture diagrams, solution designs, integration specifications, technical requirements and implementation plans.
• Experience leading and contributing to technical delivery through internal teams, vendors or delivery partners, including hands-on design, configuration, implementation, troubleshooting, reviewing estimates, risks, dependencies and implementation quality.
• A demonstrated interest in emerging technology, including the use of AI, automation and modern platform approaches to improve delivery, efficiency and quality.
• Strong analytical, critical thinking and problem-solving skills, with the ability to assess complex technical challenges and recommend practical solutions.
• Good written and verbal communication skills, with the ability to explain technical concepts, options and trade-offs clearly to technical and non-technical stakeholders.
• A collaborative and consultative approach, with strong interpersonal and relationship-building skills across internal and external stakeholders, fostering an inclusive environment.
• Pragmatic, proactive and solution-driven approach, with the ability to balance technical quality, delivery pace, risk and business value.
• Good understanding of agile delivery methods, technical delivery tooling and common enterprise technology platforms such as Microsoft 365, JIRA, Salesforce, CRM, Azure, identity management solutions, reporting platforms, data platforms, web technologies, database technologies and cloud services.

We particularly welcome candidates from under-represented groups, including Black, Asian, and other People of Colour, those with visible or non-visible disabilities, LGBTQ+ candidates and those who are neurodivergent.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

The PRI is the world’s leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions.

The PRI’s three distinct capabilities relate to the core elements of the PRI’s approach to achieving a sustainable financial system.

• Translate RI (Responsible Investment) thought leadership into insights and practical support that is tailored to what signatories need to progress their RI practice
• Convene our vast network to create opportunities for collaborative action
• Harness our global scale to influence policymakers and regulators to effect system change