Product Support Engineer

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for security related product calls. Key Job Responsibilities: To provide technical support to end users and engineers both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and Head of Service Provide first line support to the customer to see if the call can be resolved before passing to the service team To provide support to the Security Control Centre Team when required.

Candidate to have a minimum of 3 years’ Engineering experience across multiple disciplines including Intruder, CCTV, Access Control, Key Management and networks. Customer focused Good Level of PC skills / Microsoft products Excellent telephone manner providing over the phone remote diagnostic. Ability to work on your own and in a team environment Strong interpersonal and communication skills Ability to prioritise workloads to meet SLA requirements Network/IP based product experience Desirable Requirements for the Job: Experience of CSL signalling device in relation to Intruder Alarm systems Experience working on Enterprise-wide networked CCTV systems. Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems Desirable Product Knowledge: AMAG Symmetry Access Control/ Gallagher / Nedap, If you’re working history does not include experience at an engineer level in the required fields, your application is required to contain a personal statement detailing your work experience/skills that make you suitable for the position. Applicants must have a 5-year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. Must currently hold SC clearance or be able to obtain the SC Clearance

Shift Pattern: Full time. Please note this is a 24/7, 365 role, for 42 hours per week. You will be working 12-hour shifts, Normally 2 weeks of days (7am-7pm) followed by 2 weeks of nights (7pm-7am) The rolling pattern consists of Week 1 - Four shifts (Monday, Tuesday, Saturday & Sunday) Week 2 - Three shifts (Wednesday, Thursday, Friday) 100% office based What is in it for you?

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free on-site parking