APPLICATIONS AND ENVIRONMENT SRE - Payments & Automation

We are seeking an experienced Senior Application Maintenance & Support Lead to manage L2/L3 production support, incident management, problem management, and automation initiatives for critical payment processing platforms. The ideal candidate should possess strong expertise in Cross-Border Payments, SWIFT, Wires, ACH, SEPA, Real Time Payments, and modern automation technologies to drive operational efficiency, service reliability, and platform stability., Application Support & Operations

• Lead L2/L3 support for business-critical payment applications operating in 24x7 production environments.
• Manage incident triage, troubleshooting, root cause analysis (RCA), and problem resolution.
• Drive restoration activities for high-priority incidents and ensure adherence to SLAs.
• Monitor application health, performance, and stability using enterprise monitoring tools.
• Conduct post-incident reviews and implement preventive measures.
• Coordinate releases, deployments, change activities, and production validations.

Payments Domain Support

• Support payment processing platforms covering:
• Cross-Border Payments
• SWIFT MT/MX Messaging
• Wire Transfers
• ACH Payments
• SEPA Payments
• Real Time Payments (RTP)
• ISO 20022 Migration
• Payment Investigations & Reconciliation
• Liquidity & Settlement Processing
• Understand payment life cycle, message flows, settlement processes, and exception handling.
• Partner with business operations teams to resolve payment processing issues and regulatory exceptions.

Automation & Engineering Excellence

• Identify manual support activities and develop automation solutions.
• Build automated workflows for:
• Incident remediation
• Health checks
• Batch monitoring
• Alert correlation
• Environment validation
• Operational reporting
• Implement self-healing capabilities and AIOps practices.
• Develop scripts and utilities using Python, Shell, PowerShell, or Java.
• Drive observability improvements through dashboards, monitoring, and predictive alerting.

Leadership & Governance

• Lead a team of L2/L3 support engineers across multiple geographies.
• Establish support processes, KPIs, runbooks, and operational standards.
• Provide technical guidance and mentoring to junior team members.
• Participate in governance meetings and executive status reporting.
• Ensure compliance with audit, security, and regulatory requirements.

Continuous Improvement

• Reduce ticket volumes through permanent fixes and automation.
• Improve MTTR (Mean Time to Resolution) and application availability.
• Drive problem management and technical debt reduction initiatives.
• Support modernization and cloud transformation programs., + AppDynamics
• ELK
• Grafana
• Prometheus

Payments Domain Expertise

• Deep understanding of:
• SWIFT Payments
• Cross-Border Transactions
• Correspondent Banking
• ISO 20022
• Fedwire
• CHAPS
• ACH
• SEPA
• RTP
• Payment Reconciliation
• Settlement Systems
• Experience supporting Tier-1 banking payment platforms.

Cloud & DevOps

• Exposure to:
• AWS/Azure/GCP
• Kubernetes
• Docker
• CI/CD pipelines
• Infrastructure Automation

Technical Skills

• 10+ years of IT experience with 5+ years leading application support teams.
• Strong experience in:
• Production Support (L2/L3)
• Incident, Problem & Change Management
• Application Monitoring & Observability
• API and Microservices Support
• SQL & Database Troubleshooting (Oracle, SQL Server, PostgreSQL)
• Linux/Unix Administration
• Middleware Technologies (Kafka, MQ, EMS)
• Scheduling Tools (Control-M, Autosys)
• Scripting and automation experience using:
• Python
• Shell Scripting
• PowerShell
• Ansible
• Experience with:
• Splunk