Blue Planet Portfolio Support

Experteer Overview In this role, you will provide first-line support for the Blue Planet software portfolio, helping customers deploy and operate applications in their networks. You’ll work with global engineering teams to identify defects, develop workarounds, and ensure high customer satisfaction. You’ll help enable interoperability across Blue Planet and third-party software, while advocating for customer needs and maintaining Ciena’s quality standards. This is a post-sales, cross-functional position that combines networking and software expertise to drive customer success. Pay / Benefits * Deliver first-level technical support for Blue Planet software, troubleshooting and resolving issues * Coordinate with Solution Experts, Global Engineering, R&D, and PLM to identify and report defects * Maintain high customer satisfaction through clear communication and structured problem solving * Develop and document effective workarounds to minimize customer impact * Ensure multi-product interoperability across Blue Planet and third-party software/equipment * Provide actionable feedback to account teams, PLM, and R&D for product enhancements * Advocate for customer needs while upholding Ciena’s technical and quality standards externally Tasks * Working knowledge of Linux or Unix * Exposure to containerization and cloud-native tech (Docker, Kubernetes, microservices, Open vSwitch) * Bachelor’s degree in relevant field or equivalent practical experience * Foundational experience supporting software applications in customer-facing or post-sales environments * Ability to analyze logs and system behavior to isolate root causes * Experience with Python and shell scripting * Familiarity with PostgreSQL, MySQL, ClickHouse, or graph databases * Strong written and verbal communication; ability to manage multiple cases simultaneously Key requirements *

Engineering, across Blue Planet and third-party software/equipment * Provide actionable feedback to account teams, PLM, and R&D for product enhancements * Advocate for customer needs while upholding Ciena’s technical and quality standards externally Tasks * Working knowledge of Linux or Unix * Exposure to containerization and cloud-native tech (Docker, Kubernetes, microservices, Open vSwitch) * Bachelor’s degree in relevant field or equivalent practical experience * Foundational experience supporting software applications in customer-facing or post-sales environments * Ability to analyze logs and system behavior to isolate root causes * Experience with Python and shell scripting * Familiarity with PostgreSQL, MySQL, ClickHouse, or graph databases * Strong written and verbal communication; ability to manage multiple cases simultaneously Key requirements *