Desktop Support Technician

· Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

· Resolve incidents and problems associated with EUC equipment

· Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

· Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

· Provide repair and maintenance for mobile devices

· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals) Provide software break/fix services and replacement of non-warranty assets for end users

· Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

· Provide warranty and break/fix support for networked printers and scanners

· Configure and support end users on mobile computing platforms

· Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc Create, change and remove printer configurations and queues based on requests and in accordance with SLAs Provide on-site hardware support for general troubleshooting and problems for end user computing technologies Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

· Utilize problem management database and systems to track and report on customer calls and requests. Communicate technical information to technical and non-technical team and customers.

· Deskside support services as required.

· Requires 4+ years of related work experience

· Sound knowledge of imaging tools (Ghost, MDT, SCCM) Sound knowledge of data backup and recovery tools Installing, upgrading, and migrating to Windows 10/11

· Deploying Windows 10/11 in large enterprises Configuring hardware and applications Configuring network connectivity

· Configuring access to resources

· Configuring mobile computing

· Monitoring and maintaining systems that run Windows 10/11

· Configuring backup and recovery options

· Sound knowledge of ServiceNow

· Sound knowledge of MAC OS (JAMF also preferred)

· Sound knowledge of PC Imaging via SCCM

· Nice to have:

· Applications Support Engineering i.e. AutoCAD/NX Preferred Manufacturing/Development alternatively

· Mobile Workstation Support (High end Performance Laptops)

· MFA/VPN Troubleshooting a Plus

Pay: $25.00 - $29.00 per hour

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.