Support Analyst

Due to ongoing growth and strategic initiatives, our Client is seeking to appoint a highly skilled Support Analyst. This role is vital to maintaining optimal system performance and support for core banking applications and supporting infrastructure. It presents an exciting opportunity for a dedicated professional to contribute directly to the operational excellence of a well-respected organisation in the financial sector., * Provide prompt resolution to technical issues, minimising system downtime across various user areas.

• Support application maintenance tasks for essential systems, including payment and transaction processing tools.
• Assist with daily operations within the Computer Operations team and provide backup coverage for shift personnel.
• Test and deploy new system applications, updates, and hardware/software support solutions.
• Address user inquiries regarding technical support and troubleshooting.
• Develop and implement system solutions aligned with user requests and specifications.
• Manage System Integration Testing (SIT) and User Acceptance Testing (UAT) phases for new system rollouts.
• Prepare and follow change control procedures during system upgrades and modifications.
• Support and maintain core banking systems, network servers, and critical applications.
• Ensure compliance with audit, security, and regulatory policies, including BSA/AML, OFAC, and related standards.
• Support external network testing, disaster recovery exercises, and regular system health reviews.
• Complete all mandated training, including ISO and regulatory standards, within stipulated timeframes.
• Undertake additional duties as required to support operational objectives.

• Minimum of 5 years’ experience in computer operations and system support, particularly within banking environments.
• Proven expertise working with AS400 systems and related applications.
• Practical experience with payment applications such as Equation and eGifts, or similar software.
• Solid understanding of Windows Server environments and client-server architectures.
• Experience supporting and managing databases, including MS Access, SQL Server, and Oracle.
• Knowledge of cloud-based solutions and SaaS applications relevant to banking is advantageous.
• Demonstrable ability to manage system upgrades, perform troubleshooting, and maintain high availability systems.
• Relevant industry certifications and a relevant college or technical qualification.

Desirable Skills & Experience:

• Experience automating batch jobs and routine system tasks.
• Familiarity with security protocols and technologies related to cyber security and data integrity.
• Knowledge of regulatory compliance standards applicable to financial institutions.
• Experience working with cross-functional teams and external vendors to resolve system issues efficiently.

iO Associates is supporting a client operating within the financial services industry, specialising in banking and data processing solutions. Renowned for its innovative approach, strong market reputation, and commitment to fostering a collaborative and inclusive culture, they offer a dynamic environment where staff can thrive and develop their careers. Their focus on technological advancement ensures they remain at the forefront of industry developments, providing excellent benefits and growth opportunities for their team.