ICT Infrastructure Analyst

Join a high-performing ICT team supporting Assembly Members, Secretariat staff, and constituency offices across Northern Ireland. We’re looking for an experienced Senior ICT Infrastructure Analyst to help deliver a secure, reliable, and modern IT environment. This role is ideal for someone with strong experience across Microsoft infrastructure, Azure cloud services, networking, and cyber security., * Provide technical support and resolve complex infrastructure issues.

• Manage and maintain Windows Server, Hyper-V, Active Directory, and Microsoft Exchange environments.
• Support Microsoft Azure, Microsoft 365, Defender, and Sentinel.
• Administer network infrastructure, including switches, routers, firewalls, and remote access solutions.
• Monitor alerts, support cyber security operations, and contribute to disaster recovery planning.

• Build strong stakeholder relationships and drive continuous service improvement. *, + Skill 1 - Managing MS Windows Server 2012 (or later) operating systems running in a Windows Hyper-V 2019 environment, and managing MS Exchange 2016 (or later) on premise email and cloud based MS Office365 email systems and the MS Azure environment. Experience in MS Defender and Sentinel.

• Skill 2 - Support and administration of a TCP/IP based network including support of 2 or more of the following: o remote access equipment o firewalls o switches o routers

• An HND (or above) in Computing/ICT and at least 1 year’s infrastructure or service desk experience,
• OR
• A minimum of 3 years’ experience in an Infrastructure Support or Service Desk environment.
• Possess at least a HND in computing or other discipline relevant to

• Information & Communications Technology, AND Have at least 1 years’ experience working in a challenging Infrastructure Support/Service Desk environment; NB: Only those courses with a computing content of 50% or more will be considered, and applicants must give full details on the application form of how the content of the course meets this requirement. OR Have at least 3 years’ experience working in a challenging Infrastructure Support/Service Desk environment. NB: Experience at (a) or (b) can include time spent as part of a work placement.

• Applicants will be expected to demonstrate on their application form and at interview at least one year’s experience in one or more of the following
• skills. Applicants should explain how and to what extent they have applied these skills, + the ability to analyse business requirements and produce logical solutions which satisfy customer needs and proactively seek opportunities for improvement in work processes and service delivery;
• good interpersonal and oral/written communication skills, with the ability to explain computer concepts to customers in non-technical terms;
• the ability to plan and organise a heavy, diverse and unpredictable workload, and deliver high quality work to ICT standards using best practice methods;

• the ability to work as part of a team, managing and influencing people and resources to meet agreed plans and objectives; * Technical Experience Experience in one or more of the following:

• Windows Server and Hyper-V
• Azure and Microsoft 365
• Exchange, Active Directory
• Defender and Sentinel
• TCP/IP networks, firewalls, switches, routers, and remote access technologies
• Skills & Competencies
• Strong troubleshooting and analytical skills
• Excellent communication and customer service
• Ability to manage competing priorities
• Team-focused with strong stakeholder engagement skills