Network Technician - Intermediate

Intersources Inc.

Columbia, SC, United States

2 days ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$72,800.0 - $83,200.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory Domain Name System (DNS) Issue Tracking Systems Microsoft Office Windows Servers Network Architecture Performance Tuning Azure Active Directory Server Administration User Provisioning Software Wireless Networks

+3 more

Network Switches Network Support Patch Management

Job description

The Network Support Specialist will be responsible for supporting and maintaining the Client network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects., * Help Desk & Ticket Management

Respond to and resolve help desk tickets related to:
Respond to Wired and wireless network issues
Network account onboarding and offboarding via custom scripts
Infrastructure-related incidents
On-Call Support Rotation
Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
Infrastructure Projects
Assist in network rollouts, upgrades, and cleanup efforts
Participate in planning and execution of infrastructure improvements
Support documentation and inventory of network assets
Administrative & Technical Expertise
Provide support for Microsoft administrative tasks, including:
Entra ID (Azure AD) management
Group policy and user provisioning
Microsoft 365 administration
Assist with server administration tasks, including:
Basic Windows Server maintenance
Monitoring and performance tuning
Patch management and updates

Requirements

5 Years of experience with Microsoft Entra ID and general Microsoft administration
5 years of experience with Windows Server environments
10 years of experience in troubleshooting skills in networking (wired/wireless)
5+ years experience responding to help desk requests via ticketing system
Ability to work independently and collaboratively in a team setting
Excellent communication and documentation skills

Preferred skills:

Experience with Deskpro ticketing system
Experience with Active Directory, DNS, and Group Policy
Experience with Ruckus/Brocade network switches

About the company

InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.