IT Operations Engineer

Qnity is seeking an IT Application Support Contractor to join its Technology IT organization and support critical applications used across its Research & Development environment., The individual will provide Tier 2 application support, assist with user access and provisioning, troubleshoot technical issues, support data and application initiatives, and work closely with scientists, engineers, researchers, IT teams, and software vendors., Application Support

• Provide Tier 2 support for R&D applications, including ELN, LIMS, Document Management Systems, and other scientific applications.
• Troubleshoot and resolve application, access, and user-reported issues.
• Log, track, prioritize, and resolve support tickets within established service-level expectations.
• Monitor application health and identify recurring issues or opportunities for improvement.
• Assist with incident resolution, outage reporting, and root-cause investigations.
• Escalate complex issues to vendors, infrastructure teams, or senior technical resources when appropriate.

User Access & System Administration

• Support user onboarding, provisioning, deprovisioning, and access changes.
• Assist with Active Directory group ownership and membership for supported applications.
• Support service-account requests and periodic access reviews.
• Help maintain application security and ensure adherence to IT security, audit, and data-governance requirements.

Data & Application Management

• Assist with data archival, cleanup, migration, and validation activities.
• Support bulk data imports and transfers between repository systems.
• Assist with application testing, validation, configuration, upgrades, patches, and implementations.
• Coordinate with software vendors and internal IT teams to resolve technical issues and support system enhancements.
• Participate in continuous improvement initiatives focused on application usability, stability, and user adoption.

User Support & Documentation

• Work directly with scientists, engineers, researchers, and business users to understand and resolve technical issues.
• Provide guidance on application functionality and best practices.
• Assist with user onboarding and training.
• Develop and maintain troubleshooting guides, SOPs, knowledge-base articles, and other support documentation.
• Build strong relationships with users and provide a high level of customer service.

This is an excellent opportunity for an early-career IT professional who enjoys troubleshooting, working directly with users, and learning new technologies. The ideal candidate will have 0-5 years of relevant experience, including internship experience, and a strong interest in application support, systems administration, or IT operations., * 0-5 years of experience in application support, IT support, systems administration, business systems, or a related technical field.

• Relevant internship experience will be considered.
• Experience supporting users and troubleshooting application or access-related issues.
• Strong problem-solving and troubleshooting abilities.
• Basic understanding of user provisioning, access management, and Active Directory.
• Experience working with enterprise applications or technical systems.
• Strong communication and customer service skills.
• Highly organized, responsive, and willing to take ownership of issues through resolution.
• Ability to learn new technologies, applications, and R&D/scientific workflows quickly.
• Ability to work effectively with both technical and non-technical users., * Experience supporting ELN, LIMS, Document Management Systems, or other R&D applications.
• Experience working in an R&D, laboratory, scientific, or technical environment.
• Experience with application testing, validation, or implementation.
• Experience with data migration or system implementation projects.
• Experience working directly with scientists, engineers, or researchers.
• Familiarity with security, audit, and data-governance requirements.
• Experience with ticketing or incident-management systems.
• Degree preferred in Information Technology, Computer Science, Information Systems, Engineering, Chemistry, another science discipline, or a related field.

Ideal Candidate

The ideal candidate is an early-career IT professional who is technically curious, highly responsive, and comfortable working directly with end users. They don’t need to have extensive experience with every R&D application but should demonstrate the ability to troubleshoot, learn quickly, and take ownership of problems.

Someone with a background in IT support, application support, systems administration, business systems, or a technical/scientific environment could be a strong fit. Internship experience is absolutely relevant.

The successful candidate will be comfortable working in a collaborative environment and communicating with a diverse group of stakeholders, including scientists, engineers, researchers, IT professionals, and vendors. *, * Experience supporting ELN, LIMS, Document Management Systems, or other R&D applications.

• Experience working in an R&D, laboratory, scientific, or technical environment.
• Experience with application testing, validation, or implementation.
• Experience with data migration or system implementation projects.
• Experience working directly with scientists, engineers, or researchers.
• Familiarity with security, audit, and data-governance requirements.
• Experience with ticketing or incident-management systems.
• Degree preferred in Information Technology, Computer Science, Information Systems, Engineering, Chemistry, another science discipline, or a related field.

Ideal Candidate

The ideal candidate is an early-career IT professional who is technically curious, highly responsive, and comfortable working directly with end users. They don’t need to have extensive experience with every R&D application but should demonstrate the ability to troubleshoot, learn quickly, and take ownership of problems.

Someone with a background in IT support, application support, systems administration, business systems, or a technical/scientific environment could be a strong fit. Internship experience is absolutely relevant.

The successful candidate will be comfortable working in a collaborative environment and communicating with a diverse group of stakeholders, including scientists, engineers, researchers, IT professionals, and vendors.