Associate Cloud Operations Engineer

Products and Cloud Engineering & Operations business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to deliver true automation for the CFO’s office. As a global team, they create and execute the product strategy, new product innovations, roadmap, design, product development, and product launches for Basware’s global product portfolio. Together with other Baswareans, Products and Cloud Engineering & Operation ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.

• First point of contact for monitoring SaaS/Cloud (AWS) hosted production services.
• Day to Day Monitoring for complete Production Systems.
• Proactive & Reactive
• Coordinate with cross functional teams and resolve complex application and server issues.
• Must be flexible and willing to work in rotational 24*7 shifts, including nights, weekends, and public holidays.
• Monitor systems using global and system-specific monitoring tools to ensure proper functionality, detect anomalies early, and proactively track customer invoice flows and SaaS services.
• Perform first-level triage on production systems/servers, log and escalate incidents as per defined SOPs, and prepare related reports.
• Identify and suggest continuous improvement opportunities based on day-to-day monitoring findings.

Work with great people

Hanna Ikonen VP, Customer Success “I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company.” Kevin Kamau Senior Product Manager “Basware is a global company that values people as a crucial driver for success.” Mika Peurala Principal Solution Architect “Absolutely the best colleagues and line managers in the world!” Jaakko Jutila VP, Customer Support “At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above.” Namrata Checker Team Lead, Digital Transformation and Excellence “What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me.” Siddhartha Bhatia Senior Cloud Developer “I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction.”

• Basic understanding of cloud computing concepts (AWS preferred).
• Willingness to work in rotational 24*7 shifts (including nights, weekends, and holidays).
• Basic knowledge of Linux/Unix/Windows server administration and troubleshooting.
• Basic database knowledge (MS SQL, Oracle, or MySQL).
• Understanding of networking fundamentals and Linux/Windows server functioning.
• Excellent written and verbal communication skills (English).
• A positive mindset focused on learning & self-development.
• Self-sufficient, with a pro-active attitude, and ability to prioritize and manage workload effectively.
• Educational qualifications: B.E / B.Tech / M.Tech (CSE/IT) or MCA - recent graduates welcome.
• Good to have: exposure to monitoring tools such as Splunk, Dynatrace, Datadog, or Grafana.
• Experience: 0-1 years; freshers with a strong learning attitude are encouraged to apply.

Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI - trained on over 2 billion invoices - Basware’s Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.

Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees-we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

2025Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence

2024Launch of World’s 1st AP-Powered GenAI

2023Growth through acquisitions, Glantus and AP Matching

2022Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR

2020Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide

2012Launch of cloud-based B2B platform for transaction collaboration on Basware’s Network

2005Launch of fully integrated Purchase-to-Pay solution suite

2000Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992Launch of first financial management software

1985Basware founded in Finland