IT Support Specialist
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Role details
Tech stack
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Job description
Business Valuation Employee Onboarding Full Stack Development Artificial Intelligence Wireless Communications Network Troubleshooting Business Transformation Hardware Troubleshooting Balancing (Ledger/Billing) Bilingual (Spanish/English) Virtual Private Networks (VPN) Information Technology Operations Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), * Provide Level 1 help desk and desktop support for end users, including troubleshooting hardware, software, and peripheral issues.
- Support and maintain Windows desktops, laptops, printers, scanners, and other end-user devices.
- Troubleshoot and support manufacturing technologies, including Zebra label printers and handheld scanners.
- Deploy, image, configure, and maintain desktop and laptop systems.
- Coordinate employee onboarding and offboarding, including account creation, equipment provisioning, and access management.
- Administer and support Active Directory user accounts and permissions in a hybrid environment.
- Manage Microsoft 365 licensing and provide support for Office applications and related services.
- Diagnose and resolve network connectivity issues, including wired, wireless, and VPN-related problems.
- Maintain accurate IT inventory records for computer equipment, peripherals, and consumable supplies.
- Track, update, and resolve support requests through the Halo ticketing system while providing exceptional customer service.
- Escalate complex technical issues to IT staff or third-party support providers as needed., Mac OS Writing Tablets Operations Leadership ServiceNow Multitasking Communication Microsoft 365 Problem Solving Team Leadership Customer Service Active Directory Higher Education Google Workspace Technical Issues Operating Systems Technical Support Account Management Business Valuation Service Management Full Stack Development Multitier Architecture Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0
Google IT Support Desktop Support Technician TEKsystems
New York, NY*Hybrid
Apple IOS Operations Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0
Requirements
Leadership Warehousing Communication Microsoft 365 User Accounts Issue Tracking Mobile Devices Zebra Printers Self-Motivation Problem Solving Desktop Support Customer Service Microsoft Office Active Directory Technical Issues Technical Support Help Desk Support, Our client is seeking an experienced IT Support Specialist to provide hands-on, on-site technical support in a fast-paced manufacturing environment. This role is ideal for a self-motivated IT professional who can independently troubleshoot issues, support end users, and contribute to day-to-day IT operations with minimal supervision., * 2+ years of IT support, desktop support, or help desk experience.
- Strong troubleshooting and problem-solving skills in Windows environments.
- Experience deploying, imaging, and configuring desktop and laptop hardware.
- Working knowledge of Active Directory administration and user management.
- Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and network connectivity troubleshooting.
- Experience supporting Microsoft 365 / Office 365 environments.
- Familiarity with printer, scanner, and peripheral device support.
- Excellent communication, customer service, and organizational skills.
- Ability to work independently and effectively manage priorities in a fast-paced environment., * Experience supporting manufacturing, warehouse, or production environments.
- Hands-on experience with Zebra printers and handheld scanning devices.
- Experience working in an MSP-supported environment.
- Bilingual in English and Spanish strongly preferred to effectively support a diverse employee population., We’re seeking someone who can quickly become a trusted technical resource for employees across the organization. The ideal candidate is proactive, customer-focused, and comfortable balancing ticket-based support with hands-on assistance throughout the facility., Wireless Communications Network Troubleshooting Business Transformation Hardware Troubleshooting Balancing (Ledger/Billing) Bilingual (Spanish/English)
About the company
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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