IT Support Specialist

The IT Support Specialist provides first-level technical support to end users, ensuring timely resolution of hardware, Windows 11, Microsoft 365, printer, connectivity, warehouse technology, and approved business application issues. This role focuses on excellent customer service, accurate ticket documentation, SLA adherence, and support of daily IT operations across office and warehouse environments.

· Associate’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.

· 2-3 years of hands-on experience in desktop support, helpdesk, or a similar IT support role.

· Solid working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking.

· Strong hands-on hardware experience with Dell business-class laptops and desktops (Latitude, OptiPlex, and Precision), including diagnostics, BIOS configuration, firmware and driver management, and basic component replacement such as RAM, SSDs, and batteries.

· Experience supporting printers, peripherals, and common office technology.

· Ability to troubleshoot hardware, account, application, printer, and connectivity issues.

· Ability to support users in both office and warehouse environments.

· Proven ability to explain technical concepts clearly to non-technical users.

· Strong customer service orientation with a proactive approach to resolving issues.

· Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

· Excellent verbal and written communication skills.

· Team player who collaborates effectively with colleagues across departments.

· Familiarity with IT ticketing systems, inventory records, and knowledge base documentation.

Nice to Have Skills & Experience

· Basic exposure to Microsoft Intune, device compliance, device enrollment, or endpoint management.

· Basic exposure to Windows Autopilot enrollment or device provisioning workflows.

· Familiarity with BeyondTrust, NinjaOne, or endpoint remote support tools.

· Basic understanding of Windows update validation, driver checks, firmware checks, and patching concepts.

· Familiarity with KnowBe4 training support or security awareness follow-up.

· Experience supporting warehouse technology such as Android tablets, Zebra scanners, Zebra label printers, or Lexmark printers.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.