System Support Technician II

This role provides advanced technical support, resolves complex issues, maintains system reliability and security, and serves as a technical resource for employees across local and remote locations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manage hardware and software asset inventory, including procurement, deployment, tracking, and lifecycle management.
• Configure, deploy, and support computers, mobile devices, and peripheral equipment to meet the needs of employees in local and remote offices.
• Install, maintain, and upgrade operating systems, applications, and hardware on PCs, laptops, and iPads.
• Administer and support Microsoft technologies, including Windows Server 2022+, Microsoft 365 applications and administration, Active Directory, Intune, and PowerShell scripting.
• Support and maintain servers, printers, copiers, and related infrastructure systems.
• Support and maintain security camera systems and electronic door access control systems.
• Monitor system performance and respond to alerts generated by monitoring and management tools.
• Create and maintain technical documentation and standard operating procedures
• Serve as an escalation point for complex technical issues and assist in mentoring junior support staff when needed.
• Participate in IT projects, technology deployments, and infrastructure improvements as assigned.
• Perform special projects and other duties as assigned by the IT Manager or Technical Services Manager.

• Bachelor’s degree required, computer and information technology or related field
• Five (5) years of experience preferred. Minimum (2) years required.
• Regional travel to area offices required
• Strong quantitative and analytical skills
• Adaptable and able to thrive in a fast paced, high-pressure environment
• Strong customer service skills
• Self-motivated; ability to work independently
• Good written and verbal communication skills
• High degree of attention to detail

Join Rieth-Riley and help our team Pave the Road to Success! Rieth-Rileyis a team of motivated, highly qualified individuals who are committed to the success of each and every project. The owners at Rieth-Riley proudly remain dedicated to moving forward. It’s the way we think, the way we act - the way we approach every , , bridge, and all projects. We are a 100% employee-owned company. So, we truly think like owners and take personal pride and care in every project we construct. We offer competitive wages and an excellent fringe benefit package., BY SIGNING THIS APPLICATION, YOU ARE CERTIFYING THAT THE INFORMATION PROVIDED BY YOU HEREIN IS TRUE AND COMPLETE TO THE BEST OF YOUR KNOWLEDGE. IF THE INFORMATION YOU PROVIDE IS FALSE, OR IF YOU OMIT SIGNIFICANT INFORMATION, THEN YOU MAY BE DISQUALIFIED FROM FURTHER EMPLOYMENT CONSIDERATION, OR IF HIRED, SUBJECT TO TERMINATION IF DISCOVERED AT A LATER DATE. You are making application for employment with a company that takes its safety, environmental, drug and alcohol, and anti-harassment (including sexual harassment) policies very seriously. You should understand now that if you are hired, your failure to follow these policies could result in your immediate termination.

It is the policy of Rieth-Riley to assure that applicants are employed, and that employers are treated during employment, without regard to their veteran status, race, religion, sex, sexual orientation, gender identity, color, national origin, age, disability, genetic information, citizen status, and/or any other applicable legally recognized protected class under local, state, or federal law. Such action shall include: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship, pre-apprenticeship, and/or on-the-job training. Further, Rieth-Riley will make reasonable efforts to accommodate the religious observations and practices of employees, unless to do so would cause Rieth-Riley an undue hardship.