Campus Services Technology Specialist

The Campus Services Technology Specialist hands-on desktop and field technology support for the University of Arkansas. This role operates within Parking and Transit as an employee of Information Technology Services (ITS), ensuring the reliability, availability, and security of end-user computing devices and specialized transportation technologies. The position focuses on desktop support, in-vehicle technology support-including License Plate Recognition (LPR) camera systems-and administration and support of the T2 Flex parking management system.

This role serves as a technical resource and subject matter expert for Parking and Transit technologies, supporting daily operations for parking enforcement, transit staff, and administrative users by enabling their work through dependable, well-maintained technology. This role will also provide backup support for the University of Arkansas Police Department and will be subject to a fingerprint-based criminal background check.

Key Responsibilities Desktop & End-User Support

• Provide Tier 2 desktop support for Parking and Transit staff, including troubleshooting hardware, software, peripherals, and operating system issues on Windows and mobile computing devices.
• Install, configure, image, and maintain desktop and laptop computers using endpoint management tools.
• Support standard business applications and parking-specific software used by Parking and Transit staff.
• Troubleshoot network connectivity issues in coordination with central ITS teams.

• Provide on-site, in-field, and remote technical support as needed. Parking & Transit Systems Support

• Support the T2 Flex parking management system, including workstation configuration, peripheral support (printers, scanners, handhelds), and coordination with vendors and functional stakeholders.
• Assist with technology used for parking enforcement operations, including mobile devices and field equipment.

• Install, configure, and maintain technology deployed across parking facilities and transit operations. LPR Camera & In-Vehicle Technology Support

• Support License Plate Recognition (LPR) camera systems installed in Parking and Transit vehicles, including basic hardware troubleshooting, connectivity validation, and coordination of repairs.
• Assist with in-vehicle technology components such as onboard computers, mounts, cameras, and associated peripherals.

• Work with vendors and internal teams to support system uptime and data integrity for LPR solutions. Documentation & Process Improvement

• Create, maintain, and update technical documentation for Parking and Transit systems, procedures, and configurations.
• Assist with technology lifecycle management, including inventory tracking, replacements, and decommissioning.

• Identify opportunities to improve reliability, efficiency, and supportability of Parking and Transit technologies. Collaboration & Customer Service

• Work closely with Parking and Transit leadership, enforcement staff, and transit personnel to understand operational needs and provide responsive, customer-focused support.
• Coordinate with other ITS teams to resolve incidents and implement service improvements.
• Complete other duties as assigned.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

• Formal education equivalent of a bachelor’s degree in computer science, computer applications, information technology, or a related field
• At least two years’ experience in computer or desktop support

OR

• Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting
• At least four years’ experience in computer or desktop support, * Experience installing, configuring, and maintaining operating systems using Endpoint Management Software (e.g., KACE, SCCM, Intune, or similar)
• Experience using strong troubleshooting skills for desktop hardware, software, and peripherals
• Working understanding of enterprise networking concepts
• Experience supporting specialized systems or field-deployed technology (e.g., mobile devices, vehicle-mounted systems, or camera systems)
• Experience with documenting processes and communicating technical information clearly to non-technical users
• Experience supporting parking, transportation, or enforcement-related systems
• Familiarity with the T2 Flex parking management system
• Experience supporting License Plate Recognition (LPR) camera systems or in-vehicle technologies
• Experience working in a higher education or public sector IT environment

Knowledge, Skills, & Abilities:

• In-Depth knowledge of Windows and Mac operating systems
• Strong customer cervice Skills
• Strong communication Skills
• Ability to analyze computer system problems or error and devise corrective measures
• Ability to read and interpret technical literature and documentation, Persons must have proof of legal authority to work in the United States on the first day of employment.

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.